Customer Service Representative

Robert Half • Rock Hill, SC • 3h ago

Description

We are looking for a bilingual Customer Service Representative to join our team in Rock Hill, South Carolina. This is a contract to permanent position, offering a dynamic and fast-paced work environment where you will play a key role in supporting tenants and handling high call volumes. If you thrive in a multitasking role and have strong communication skills in both English and Spanish, we encourage you to apply.

Responsibilities:

Respond to inbound calls from tenants, addressing inquiries and resolving issues promptly.

Manage a variety of tasks, including order entry and processing work orders, ensuring accuracy and attention to detail.

Provide assistance to the maintenance team by handling requests and coordinating with relevant departments.

Deliver excellent customer service by effectively communicating with tenants and resolving concerns.

Maintain a detail-oriented approach while handling interruptions and prioritizing tasks in a high-traffic environment.

Collaborate with asset managers and other team members to support operational needs.

Greet and assist visitors at the front desk, ensuring a welcoming and helpful experience.

Utilize bilingual skills to communicate effectively with Spanish-speaking tenants and team members.

Monitor call volumes and adjust workflows to maintain efficiency.

Ensure all documentation and data entry tasks are completed accurately and on time.

Requirements - Proficiency in both English and Spanish, with strong communication skills in both languages.

Previous experience in customer service or call center environments.

Ability to handle high call volumes and multitask effectively.

Strong organizational skills and attention to detail.

Familiarity with order entry systems and work order management.

Comfortable working in a fast-paced setting with frequent interruptions.

Ability to interact professionally with team members and visitors.

Experience in a bilingual marketing or translation role is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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