Manager-Resource Development & Operational Support
Job ID: 15129
Business Unit: Long Island Rail Road
Location: Jamaica, NY, United States
Regular/Temporary: Regular
Department: Asst. CO Planning&Oper Support
Date Posted: Mar 23, 2026
Description
Job Title: Manager - Resource Development & Operational Support (Repost)
Department: Engineering
MTA Agency: Long Island Rail Road
Primary Location(s): Hillside Support Facility
Salary Range: $110,000 - $119,000
Regulated/Safety Sensitive: Non -Safety Sensitive
Union Affiliation: N/A
Closing Date (if applicable): Open Until Filled
Shift (if applicable): Day
Telework Eligible: Yes
Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles - from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island.
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
Please note that this position has been designated as a "Policy Maker" pursuant to the New York State Public Officers Law & the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.
*Please note, this is a re-post. If you have previously applied to requisition #13480, your application is still under consideration.
JOB SUMMARY:
This position is responsible to manage the day-to-day activities of the Resource and Development section within Engineering Manpower. This position will manage Engineering personnel to ensure accurate, consistent and timely decisions of the application and compliance of absence control policies and ensuring employee availability for over 2,100 Engineering employees. Responsible for supporting Engineering department management and employees regarding departmental and corporate goals and to ensure conformity with all governmental, corporate, and agency policies, procedures, and guidelines. Ensure Company policies are appropriately, consistently and fairly administered and enforced. The Manager Resource Development and Operational Support is responsible for providing leadership, direction and guidance to the Engineering Department in matters pertaining to Labor Relations, Employee Development, Human Resource assistance, and Payroll and Labor Distribution. Position will serve as liaison to Labor Relations Trial Officers and Human Resources. This position is also responsible for the management of probationary evaluations, supporting recruitment efforts, assisting employee availability, and managing onboarding and attrition in applicable systems.
DUTIES AND RESPONSIBILITIES:
Serve as the Engineering Department's coordinator on all human resource issues including: coordination with the payroll group of employee promotions, terminations, retirements or reassignments, the development and coordination of annual hiring strategies and assist in the development of the operating and reimbursable headcount, development of position descriptions that ensure accuracy and appropriateness. Manage and coordinate the processing of the Engineering Department's performance evaluations, assist with salary worksheet review, and support recruitment/interviewing to ensure the best qualified candidates are selected to fill vacancies.
Manage the coordination of all separating employee documentation and payouts (retirees, terminations, resignations) for all Engineering with, Payroll, Human Resources, LIRR Security and the Business Service Center (BSC). Data archiving for utilization for attrition models and future forecasting.
Manage Probationary Evaluations for all Engineering department new hires. Oversee the distribution to sub-departments and ensure accurate and timely completion for review and submission to Human Resources.
Liaison for LIRR HRBP/MTA HR with the annual Performance Evaluation program to streamline and manage compliance of the Engineering department. Identify and handle transactional maintenance to ensure our department has the proper communications and assistance.
Manage the Engineering Department's Absence Control process from the initial report to the disposition and ensure accuracy, consistency and the tracking of progressive discipline. Coordinate employee discipline as it relates to the absence control process. Develop and manage the running, and distribution of various customized reports to communicate results of absence control process such as patterned absence or quarterly reports for employees.
Manage the implementation and administration of all Corporate and Departmental policies and procedures for the Department.
Assist with development and provide recommendations for Collective Bargaining strategies; provide accurate Labor Cost guidelines. Serve as a back up Trial Officer for the Engineering Department, which includes the preparation of trial notices.
Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review direct reports and approve performance appraisals. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential. Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example.
Perform other assignments as requested by Senior Management.
REQUIRED EDUCATION AND EXPERIENCE:
Must possess a Bachelor's Degree in Business, Human Resources, or related field. An additional four years of demonstrated, directly related, equivalent experience and education may be considered in lieu of the degree.
Must possess six years of progressively responsible related administration experience managing and administering activities related to one or more of the following areas; Labor Relations, labor distribution and timekeeping, employee development, developing job descriptions, and/or Absence Control policy.
Must possess prior experience managing and developing subordinate staff.
Must possess knowledge of applicable labor agreements (or related experience).
Must possess skills with working knowledge of company budget, labor relations, and human resource administration, planning (i.e. Absence Control Policy, Employee performance evaluation process or candidate evaluation/selection).
Must possess strong written, presentation, oral and interpersonal communication skills.
Must possess strong organization, administrative and management skills with ability to effectively manage multiple tasks simultaneously.
Must demonstrate strong management skills with ability to manage many diverse activities simultaneously.
Must possess proficient computers skills.
Must possess strong analytical skills with demonstrated ability to identify problems and recommend alternative solutions.
Must possess proven and effective decision-making skills with sound judgment.
Must possess a strong work ethic, demonstrated professionalism and a high degree of integrity.
Must be a self-motivated individual with the ability to motivate and influence others in a positive and productive manner to meet department/corporate goals.
Must possess skills necessary to develop, enhance, and promote diversity in the workplace.
PREFERRED:
Master's Degree in Business, Human resources or related field.
Experience in administering Corporate Policies and Procedures
BENEFITS:
Commuting Assistance - based on operating MTA agency (complimentary transportation pass within the MTA's jurisdiction and tax-advantaged accounts)
Low Premium - High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
Pension plans and retirement savings accounts for eligible employees
Generous Paid Time Off and Holidays provided.
Tuition Reimbursement for eligible employees
Employee Assistance Programs
MTA Exclusive Employee Discount Programs
Work Life Services team and Office of the Chaplains unit
Employee Resource Groups
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OTHER INFORMATION:
Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company's discretion.
Employees driving company vehicles must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
Non-Safety Sensitive
LIRR: In addition to meeting the minimum requirements of the position, the selection process may include but is not limited to, a pre-screening assessment (i.e., physical, written, and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.
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EQUAL EMPLOYMENT OPPORTUNITY / ADA DISCLAIMER:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. If you require reasonable accommodation for a medical condition or disability to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.
