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FT Professional Support - Customer Service Specialist

Lansing Community College • Lansing, MI • 20h ago

Job no:

493669 Work status:

Temporary/Limited Duration Location:

LCC Downtown Campus Categories:

Support Staff Work @type: Full Time

Title: FT Professional Support - Customer Service Specialist

This Posting is Open Until Filled

The date after which applications are not guaranteed review is: 4/5/2026

Hours Per Week: 40 Hours

Compensation Type: Hourly Salary

New Hire Starting Pay: $20.49 - $22.72

Employee Classification: FT Support Staff- Union

Level: FT Support-5

Division: Academic Affairs Division - 40000

Department: Learning Commons - 20540

Campus Location: LCC Downtown Campus

Position Type: Temporary/Limited Duration

Bargaining Unit: ASP

To view the applicable labor contract, visit the Labor Relations web site{target="_blank" rel="noopener noreferrer"}.

For information about the benefits offered, please visit the Benefits web site{target="_blank" rel="noopener noreferrer"}.

Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position is responsible for providing exceptional customer service to internal and external customers for the Learning Commons by utilizing independent and analytical decision-making skills. Access, interpret, and apply institutional requirements to inform and instruct students on how to access and utilize academic resources. Schedule and assign tutorial services, collaborate with other campus departments to support and promote student success. Be proactive in finding resolutions to unique situations in a timely manner. This position will effectively communicate complex and confidential information with a customer service focus. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to the community college philosophy. Primary work location is on LCC's Main campus, and requires nights, weekends, and travel to various campus locations as needed.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan.

Final candidates will be subject to a criminal background check as part of the employment process.

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