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Food Service Worker I-Barista

Northern Michigan University • Marquette, MI • 3d ago

Position Title: Food Service Worker I-Barista

Department: Dining Services-Starbucks

Term of Assignment: Continuing

Term End Date, If Applicable:

FLSA Status: Non-Exempt = overtime eligible

Work Schedule: Variable shifts/days/locations, including afternoon and weekend shifts; typical shift start time is between the hours of 630 am and 12 pm

Salary: Hourly rate: $17.04 starting; $17.83 working

Travel: No travel

Brief Statement of Duties

Brief Statement of Duties: Under routine supervision, provide skills and perform a variety of duties necessary to engage in the service to customers at Starbucks, banquets and catering, and retail operations. Prepare and sell various beverages, food and retail items while providing excellent customer service and maintaining store standards. Perform similar retail and catering service duties throughout the year, and in the summer, as determined by operational needs of the Dining Services Department.

Minimum Qualifications

Required Education: High School Graduation or Equivalent

Required Specialized Training/Certifications: Valid drivers license (required for 12 month positions). Food Service Sanitation Certification (ServSafe or MI) or ability to obtain within six months from start of employment.

Required Minimum Work Experience: Six months' experience in a Barista concept retail store and/or retail restaurant which includes experience utilizing computerized cash registers and handling cash.

Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties:

Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes guest needs assessment, meeting quality store standards for services and evaluation of guest satisfaction. Strong time management skills as demonstrated by experience. Politeness, being courteous, tactful and helpful in dealing with the public and members of the University community. Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing-Teaching other how to do something. Speaking-Talking to others to convey information effectively. Service Orientation-Actively looking for ways to help people. Social Perceptiveness-Being aware of others reactions and understanding why they react as they do. Ability to sign a confidentiality agreement. Ability to assess customer orders, through the mobile ordering platform or store location, and expedite beverage/food to the guest at the hand off counter or mobile order pickup location. Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences. Manual Dexterity-The ability to quickly move your hand, your hand together with your arm, or tow hands to grasp, manipulate, or assemble objects. Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. The physical capability to perform all of the duties and responsibilities of the positions, with or without reasonable accommodations.

Additional Desirable Qualifications

Additional Desirable Qualifications:

Leadership ability demonstrated by experience. Willingness to improve skill level.

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