Customer Service

Hy-Vee Food Stores • Ripon, WI • 3h ago

Additional Considerations (if any):

Night & Weekend Shifts Required

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: (examples include)

escorting them to the products they're looking for

securing products that are out of reach

loadingor unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

Processes Western Union orders.

Sells money orders, cashes payroll, personal, ADC, and social security checks.

Sells hunting and fishing licenses.

Breaks down and puts money in utility drawers.

Signs on postal department, breaks down, and turns off postal register.

Processes paid outs.

Sends faxes for customers.

Counts the days' coupons.

Processes refunds for customers and department approved refunds.

Answers the telephone for the store using appropriate telephone techniques.

Utilizes the intercom system for paging, etc. using appropriate procedures.

Removes trash in a timely manner.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Signs on and off lottery machines.

Assists customers with dry cleaning where applicable.

Assists customers at the registers where necessary.

Sells and redeems lottery tickets.

Processes bottle refunds.

Assists in other areas of store as needed.

Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

Similar Jobs

Customer Service Representative

U-Haul • Oshkosh, WI • 1d ago

Management & Administrative

Location: 243 Ohio St, Oshkosh, Wisconsin 54902 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Represe...

1d ago

Go to Apply

Customer Service Representative

U-Haul • Oshkosh, WI • 1d ago

Management & Administrative

Location: 900 N Koeller St, Oshkosh, Wisconsin 54902 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Re...

1d ago

Go to Apply

Outside Sales Account Manager

STS OPERATING INC • Oshkosh, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: Outside Sales Account Manager - Fluid Process Systems and Products SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North Americas leading value-add i...

1d ago

Go to Apply

Sales Account Manager

ULINE INC • Oshkosh, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: Oshkosh, Wisconsin Sales Account Manager Uline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Oshkosh, Wisco...

1d ago

Go to Apply

Customer Service II

NATIONAL EXCHANGE BANK • Waupun, WI • 2d ago

Management & Administrative

JOB REQUIREMENTS: Why NEBAT? Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a truste...

2d ago

Go to Apply

Admin Assistant Corrections

Amergis • Oshkosh, WI • 2d ago

Management & Administrative

Amergis Healthcare Staffing is looking for qualified Administrative Assistants to be responsible for a variety of administrative and clerical duties to help improve efficiencies at an organization. The Administrative Ass...

2d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Fond Du Lac, WI • 2d ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

2d ago

Go to Apply

Talent Acquisition Business Partner - Manufacturing

Amcor • Oshkosh, WI • 3d ago

Management & Administrative

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to...

3d ago

Go to Apply

Supply Chain Manager

REXNORD INDUSTRIES LLC • Oshkosh, WI • 3d ago

Management & Administrative

JOB REQUIREMENTS: This role is responsible for developing and maintaining strategic relationships with key suppliers to ensure costcompetitive and timely procurement of materials, supplies, equipment, and services while...

3d ago

Go to Apply

Administrative Assistant

Thrivent Financial • Berlin, WI • 4d ago

Management & Administrative

Summary This position provides administrative support to David Shattuck and team. This role is critical to our member experience and requires a friendly, upbeat demeanor. The incumbent supports the daily operations of th...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.