Retail Store Shift Lead

Dairy Farmers of America • Beaver, UT • 2d ago

Job Description

Support retail staff in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an

exceptional shopping experience. Perform a variety of duties including assigning daily tasks and ensuring team

members remain on task; observing performance during the shift; making sure shelves are clean, organized and well stocked; assisting customers and resolving problems; ensuring that all closing checklist items have been completed;

monitoring for safety; and communicating with the next shift leader to help prepare him/her to run a successful shift.

JOB DUTIES AND RESPONSIBILITIES

Function as the go-to resource for retail staff while on duty.

Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day beforeleaving at night.

Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins)

Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times,cleanliness/store appearance, service, merchandise availability, signage)

Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issuesare resolved in a timely manner

Motivate the team during demanding service periods; provide recognition and constructive feedback throughoutthe shift as appropriate

Train and develop new employees; provide coaching for ongoing improvement

Handle or escalate any store or employee-related issues; document as appropriate for the store manager orstore supervisor to review

Approve refunds

Get change if needed for the cash drawers

Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safeis shut and locked

The Creamery: Make sure that the receiving room in order and cheese is not left out at night

Act as a role model in representing the company, the team, and themselves

Perform any of the duties of the retail store associate

Follow all safety and sanitation procedures

The requirements herein are intended to describe the general nature and level of work performed by employee,but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Requirements

EDUCATION AND EXPERIENCE

High school diploma or equivalent preferred

1 to 2 years of retail, customer service, or related experience

Demonstrated ability to deliver excellent customer service and leadership attributes or team leadershipexperience

SMK_HGRO10 Retail Store Shift Lead (1)

Certification and/or License - may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

Strong customer service skills

Able to respond courteously and efficiently to inquiries, complaints, and requests

Able to work in collaboration effectively and foster good teamwork

Able to motivate others in a positive and constructive manner

Able to demonstrate solid judgment and decision-making skills

Able to resolve internal conflicts with tact and professionalism

Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)

Attention to detail and able to multi-task

Problem solving skills

Able to communicate clearly and effectively, both verbally and in writing

Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment

Must be able to read, write and speak English

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