Summary This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), El Paso VA Health Care System (EPVAHCS), in Quality and Patient Safety (QPS). The incumbent is responsible for providing a variety of administrative actions essential to QPS organizational operation. Responsibilities Major duties include: Performs work involving the collection, compilation, analysis and data base maintenance and/or tracking of data and statistical information in support of the Patient Safety program operation. Analyzes patient safety reports and enters these reports in the Joint Patient Safety Reporting (JPSR) System. Coordinates and conducts Suicide Risk Assessments. Manages the National Center for Patient Safety (NCPS) database for EPVAHCS reports and enters Root Cause Analysis(RCA) into the NCPS RCA database Participates in RCA cases as the recorder and/or the facilitator using appropriate tools such as flow charting, brainstorming, and cause and effect analysis. Communicates with staff to obtain additional and accurate information regarding adverse events and event disclosure. Coordinates weekly Patient Safety rounds, enters collected data into the data base and requests follow-up when required. Coordinate's facility wide annual Patient Safety Events. Develops educational articles, storyboards and/or staff notices as guided by the PSM to convey program information to target audiences. Creates charters and time frames in collaboration with the Patient Safety Manager. Processes incoming and outgoing materials such as RCA Charter letters, NCPS Newsletters, posters, and other forms of written communication. Schedules RCA Team meetings ensuring completion of required timelines, coordinates meetings, and/or schedules conferences. Provides support, education, and training to new and current employees on the web based system. Ensures the ongoing review of pertinent data related to the Patient Safety Program and HRO activities to include but not limited to National Center for Patient Safety reports, surveys, site visit reports, and The Joint Commission reports. Work Schedule: Monday - Friday, 8:00am to 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD00918-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to knowledge of planning, coordination, and execution of business functions, resource allocation, and production; Uses computers, software applications, databases, and automated systems to accomplish work; Provides clerical and administrative support; Compiles statistical data for reports and charts, extracting data from documents and posting or tabulating to worksheets; Collects, compiles and/or tracks data and statistical information in support of the department's program operations; Develops/creates spreadsheets, reports and action plans with complied data; Maintains confidential files and suspense files/task lists for pending due items; Recorder for program activities such as communication boards, committees and site surveys; Provides general telephone and visitor referral services based on specific requests or ascertaining the nature of the call or request; Extracts data and reports for the assigned programs; Produces properly written and formatted meeting minutes for submission as required; Obtains and monitors the use of office supplies and services to ensure streamlined and efficient operations; Processes incoming and outgoing materials such as correspondence, reports and other forms of communications; Manages/maintains department intranet pages and SharePoint sites, including updating facility intranet calendar; Maintains an orderly and adequate level of program supplies. You will be rated on the following Competencies for this position: Administration and Management Manages and Organizes Information Communication Computer Skills Organization Performance Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary with occasional mobility. Minimal travel can occur. No special physical demands are required perform the work. Some bending, stooping and carrying light items such as paper and binders is required. Keyboarding, communications, either by telephone or in person, filing and record keeping are some of the principal activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
