Access Services Representative - Mid-Shift

Baylor Scott & White Health • Fort Worth, TX • 1h ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level.

Job Summary

The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.

Essential Functions of the Role

Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

Registers patients at multiple locations and works in different department areas. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.

Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.

Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.

May be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.

Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.

Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.

Appropriately escalates potential service issues to management when necessary.

Key Success Factors

Requires good listening and communication skills, and professional telephone etiquette.

Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.

Must show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - Less than 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Administrative Assistant Specialist

Lockheed Martin • Fort Worth, TX • 1h ago

Management & Administrative

Description: Provides Administrative Support to the Vice President of Global Supply Chain Procurement. Responsibilities include organizing and communicating meetings, messages, and travel. Proficiency with e-mail, calend...

1h ago

Go to Apply

Software Engineering Manager - Level 5

Lockheed Martin • Fort Worth, TX • 4h ago

Management & Administrative

Description: We are Lockheed Martin The F-35 Program is looking for world class talent to help manage and lead software development teams within the Combat Systems Ground Systems Mission Data Team located in Fort Worth,...

4h ago

Go to Apply

Python Software Engineer - Vice President

Citigroup • Irving, TX • 4h ago

Management & Administrative

Are you a seasoned technologist with a passion for building cutting-edge enterprise products and a hands-on approach to engineering? Join Citi's Cloud Technology Services (CTS) team and contribute to transforming Citi te...

4h ago

Go to Apply

Security Flex Officer Manufacturing Facility

Allied Universal • Grand Prairie, TX • 6h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

6h ago

Go to Apply

Customer Service Representative

U-Haul • Grand Prairie, TX • 7h ago

Management & Administrative

Location: 1117 E Main St, Grand Prairie, Texas 75050 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Re...

7h ago

Go to Apply

Customer Service Representative

ITS Technologies & Logistics • Fort Worth, TX • 7h ago

Management & Administrative

Overview Launch Your Career with ConGlobal ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you're looking to grow your career or gain new skills, this role offers paid traini...

7h ago

Go to Apply

Corporate Vice President, Chief Compliance Officer

Caris Life Sciences • Irving, TX • 13h ago

Management & Administrative

At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care-we're changing lives. We introduced precision medicine to...

13h ago

Go to Apply

Supply Chain - Strategy & Talent Enablement Team Manager - Level 5

Lockheed Martin • Fort Worth, TX • 13h ago

Management & Administrative

Description: Who We Are At Lockheed Martin Aeronautics we are committed to shaping the future of aviation! Our Aeronautics Supply Chain team is passionate about delivering innovative, affordable, and agile solutions that...

13h ago

Go to Apply

Client Success Representative

Millennium- • Haslet, TX • 13h ago

Management & Administrative

Are you a team player driven by delivering unparalleled client service and satisfaction? As Client Success Representative (CSR), you are responsible for delivering an exceptional client experience and ensuring long-term...

13h ago

Go to Apply

Media Operations Manager

Insight Global • Euless, TX • 22h ago

Management & Administrative

Job Description The Media Operations Manager oversees the clients production crew, post-production editors, and engineering teams. This role is responsible for ensuring the efficient, high-quality delivery of all media c...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.