Job Description
University of Washington Recreation has an outstanding opportunity for an Operations Manager to join their team.
University of Washington Recreation's mission is to provide safe, accessible, and dynamic recreation experiences to engage students in growth and wellbeing.
The Operations Manager provides comprehensive oversight of IMA operations, including Member Services, equipment checkout, and overall facility management. This role is responsible for access control, policy development and enforcement, operational implementation, and budget oversight to ensure efficient and effective service delivery.
Working under the general direction of the Assistant Director for Operations, the Operations Manager is committed to delivering a high-quality experience for all facility users. The position also serves as a Building Coordinator and Evacuation Warden, leading the execution of emergency response procedures and supporting a safe facility environment.
The standard work schedule is late mornings to early evenings, Monday through Friday. However, flexibility is required, as early mornings, late evenings, weekends, and holidays may be necessary based on operational needs.
RESPONSIBILITIES:
The following represents a variety of the responsibilities assigned to the person in this position. The examples represent typical work, but are not intended to be inclusive of all duties required for this position:
Personnel Management
Recruit, hire, train, supervise, schedule, and evaluate approximately 50 part-time student and temporary operations staff.
Develop, implement, and maintain comprehensive training programs, shift expectations, and standard operating procedures to ensure consistent service delivery.
Monitor daily staffing levels and adjust coverage to meet operational demands and maintain service standards.
Ensure compliance with University-required trainings and area-specific certifications; track and maintain accurate training records.
Review, approve, and reconcile semi-monthly payroll in Workday for central operations student and temporary staff.
Manage employee schedules and assignments in alignment with University employment policies and operational requirements.
Operations Management
Oversee daily IMA front desk operations, equipment checkout services, and general facility operations to ensure a safe, efficient, and customer-focused environment.
Manage procurement, inventory, and lifecycle oversight of all equipment issued through the main checkout area.
Audit and verify payroll deduction forms in Workday and Fusion; maintain payroll deduction records and coordinate timely submissions to the payroll office.
Oversee operational support areas including lost and found, Musco lighting schedules, donation coordination, and laundry services.
Maintain and troubleshoot operational software systems; coordinate with IT staff and external vendors to resolve technical issues.
Manage inventory control, cash handling procedures, key access, and operational supplies in accordance with University policies.
Address routine customer service concerns and provide staff guidance in resolving complex or escalated situations.
Implement and lead first aid and emergency response procedures as the IMA Building Evacuation Warden.
Enforce risk management practices in alignment with Rec policies; monitor completion and accuracy of facility inspection logs and reports.
Serve as Building Coordinator for the IMA building, fields, and courts.
Provide direct customer service support as needed, including processing transactions, overseeing opening and closing procedures, enforcing facility policies, and exercising independent judgment in conflict resolution.
Administration & General Responsibilities
Develop, manage, and monitor the Central Operations budget; track expenditures and ensure responsible allocation of resources.
Prepare and analyze monthly and annual reports, including facility usage, membership data, and inspection documentation.
Document incidents, operational trends, and emerging challenges; communicate findings and recommendations to the Assistant Director.
Assist with annual central operations budget planning as needed.
Serve on departmental and University committees when assigned.
Collaborate with Recreation staff to deliver comprehensive programs and services that meet the diverse needs of students and the University community.
MINIMUM QUALIFIATIONS:
Bachelor's Degree
Two years of full-time work experience in program or recreation administration, including experience supervising, managing, or mentoring students or staff.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
ADDITIONAL QUALIFICATIONS :
Must maintain current First Aid/CPR/AED certification.
Possess interpersonal skills to work effectively with a diverse group of students, faculty, staff, and colleagues.
Strong communication, organizational, and leadership/management skills.
Demonstrated ability to provide positive and effective customer service.
PREFERRED:
Ability and experience in using recreation based software and UW software programs (i.e. Fusion, Sling, Workday, SharePoint, IMLeagues, MaintenanceCare, WordPress, etc.).
Compensation, Benefits and Position Details
Pay Range Minimum:
$68,004.00 annual
Pay Range Maximum:
$72,000.00 annual
Other Compensation:
-
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
