Regional Operations Manager - Soft Services (Northeast)

CBRE Government and Defense Services • Boston, MA • 7h ago

Description

Job Summary

The Regional Operations Manager - Soft Services is responsible for leading the delivery of soft services across a highly distributed Defense Sector portfolio. This role provides regional oversight for both large strategic facilities with on-site leadership and smaller or limited-coverage locations, ensuring consistent service quality, compliance, and client satisfaction during a period of significant account expansion.

The role blends hands-on operational leadership with strategic program management, supporting transitions, stabilizing new locations, and preparing the portfolio for future service-line growth.

Key Responsibilities

Lead regional service delivery across a geographically dispersed portfolio, ensuring consistent execution of soft services.

Oversee operations in regulated and security-sensitive environments, maintaining strict adherence to client, government, and internal compliance requirements.

Manage and support site managers and regional teams, reinforcing safety, quality, and performance expectations.

Lead startup, transition, and stabilization activities for new facilities while maintaining performance across existing locations.

Partner with internal stakeholders and client representatives to implement standardized operating procedures, KPIs, escalation pathways, and communication protocols.

Drive labor planning, staffing optimization, and vendor coordination across varied facility @types.

Support continuous improvement initiatives focused on efficiency, cost control, and service quality.

Prepare the region for future soft-service expansion, including grounds, security coordination, logistics support, and minor facility services.

Ensures compliance with quality, policies and program requirements, along with completing all reporting on time

Champions development in partnership within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation

Ensure consistent and fair administration of all policies and procedures

Qualifications & Experience

Bachelor's degree or 5 - 7 years of progressive experience managing multi-site facility or soft-services operations.

Prior experience supporting government, defense, aerospace, or similarly regulated environments preferred.

Proven ability to lead teams within matrixed organizations and across multiple geographies.

Experience managing budgets, labor models, and vendor performance.

Familiarity with environments requiring background checks, access controls, or security clearances (clearance not required).

Core Competencies

Strong people-management and coaching capability

High operational discipline and attention to detail

Client-facing communication and relationship management

Ability to balance strategic planning with tactical execution

Calm, structured decision-making in high-visibility environments

Travel Requirements

Up to 25% - 50%

Disclaimer

J&J Worldwide Services CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The base salary for this position is $110,000 - $140,000. This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits.

This description is not intended to be an "all inclusive" list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. Requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job.

THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN J&J WORLDWIDE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE'S AT WILL EMPLOYMENT RELATIONSHIP WITH J&J WORLDWIDE SERVICES.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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