Manager, Account Management (Pharmacy Benefit Management)

RxBenefits • Baltimore, MD • 2h ago

Manager, Account Management

Responsible for the leadership and development of a team of Account Managers and Strategic Account Executives with the goal of improving account retention and achieving key performance indicator standards. The Account Management Manager partners with the Account Management Director for the assigned region to ensure alignment to corporate retention goals and support the growth and development of Account Managers.

Role and Responsibilities:

The following key elements describe the basic duties and responsibilities of the position but are not all-inclusive:

Coach and mentor Account Managers and Strategic Account Executives by observing and providing feedback to foster development and success of individuals.

Conduct performance evaluations of Account Managers and Strategic Account Executives and ranks performance across the account management team.

Assists in creating professional development plans for Account Managers and Strategic Account Executives, coaching them on their performance, training needs, and identifies account managers ready for advancement

Creates performance scorecards to objectively measure the effectiveness of the Account Managers and Strategic Account Executives.

Manage account team client escalations before fielding to Director and senior level leadership team.

Partner with Account Management leadership to create policies and procedures for Account Managers and Strategic Account Executives to follow. Revises policies and procedures based upon root cause analysis of issues to prevent recurrence.

Ensure that the Account Management department standards, methods, and procedures for client service of the assigned accounts are achieved. This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction.

Foster teamwork and a supportive departmental culture with a can do attitude to provide exceptional service to EBC's and clients.

Strategize with Director and VP of Account Management to develop ways to increase client satisfaction, preserve loyalty and improve retention rates.

Assists in creating and reviewing business requirements for key initiatives and how significant new initiatives are rolled out and serviced with our clients and internal teams to full adoption.

Partners with RxBenefits functional team leaders to optimize the launch and new products/services for the account management teams, EBCs and clients.

Minimum Job Requirements & Proficiencies:

Bachelor's Degree required

Minimum of 8 years of work experience required

Minimum of 3 years of proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience

Capable of interfacing well at all levels within a large organization and client base

Project management, planning, and organizational skills

Excellent verbal and written communication skills

Excellent organization, motivation, leadership and interpersonal skills

Demonstrate a proficient grasp of existing and new service offerings

High energy, with a strong 'can do' attitude

Thrives in a dynamic, fast paced environment with many simultaneous projects

Based on relevant market data and other factors, the anticipated hiring range for this role is $105,600 - $132,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible with a target of 20% of base salary. Incentive award amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

Remote first work environment

Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members

Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)

Additional buy-up options for Short- and Long-Term Disability and Life Insurance

401(k) with an employer match up to 3.5% available after 60 days

Community Service Day to give back and support what you love in your community

10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like

Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work

Tuition Reimbursement for accredited degree programs

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