Customer Service Specialist

Aston Carter • Atlanta, GA • 2h ago

The Customer Service Specialist is responsible for attracting potential customers by addressing product and service inquiries and suggesting information about other offerings. This role involves processing orders, preparing correspondence, and fulfilling customer needs to ensure satisfaction. The specialist typically reports to a supervisor or manager, aiming to uphold excellent service standards and maintain high customer satisfaction.

Responsibilities

Drive positive customer experiences by building relationships, exhibiting empathy, and providing solutions.

Process transactions such as sales orders, returns, and exchanges.

Generate future opportunities by identifying deeper customer needs to build lasting relationships.

Manage and enter all incoming orders into the BPCS system, ensuring accuracy in lead-time, quantities, package codes, and pricing.

Verify daily the accuracy of invoices sent electronically, via fax, or by mail.

Process returns, credits, and rebills for an assigned territory.

Handle requests for nutritional information, Certificates of Analysis, Kosher letters, and code date information.

Process documentation for government orders, ensuring accuracy and forwarding to the government for payment.

Essential Skills

3-5 years of customer service experience, adept at handling inquiries.

Comfortable communicating with customers via email and phone.

Experience in account management or customer relationship management.

Proficient in order processing and order entry.

Strong email communication skills, capable of handling high email volume.

Proficient in internal systems/ERP.

Additional Skills & Qualifications

Excellent communication, organisational, and computer skills.

3+ years of experience in customer service or a related field.

Preferred 2-year degree or higher, or equivalent experience.

Proven track record of punctuality and dependability.

Proficient written and verbal communication skills.

Detail-oriented and precise task management.

Energetic with a team-oriented personality.

Excellent computer skills, including Microsoft Office, Word, and Excel.

Keyboarding proficiency of at least 60 wpm.

Why Work Here?

Engage in purpose-driven work that creates food solutions helping customers succeed. Enjoy a strong values-driven culture known as 'The Ventura Edge', which emphasises integrity, customer focus, teamwork, and personal ownership. Benefit from opportunities for growth and development.

Work Environment

Work within a small team of three, with immediate support needed due to one member going on PTO for two weeks. The environment requires agility in covering multiple desks and collaboration with colleagues.

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $44.00 - $44.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Atlanta,GA.

Application Deadline

This position is anticipated to close on Mar 30, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Similar Jobs

Salesforce Consultant, Business Analysis

Cardinal Health • Atlanta, GA • 2h ago

Management & Administrative

What Business Analysis contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delive...

2h ago

Go to Apply

Customer Service Specialist

Aston Carter • Atlanta, GA • 2h ago

Management & Administrative

Customer Service Specialist The Customer Service Specialist is responsible for attracting potential customers by addressing product and service inquiries and suggesting information about other offerings. This role involv...

2h ago

Go to Apply

Customer Service Associate

Walgreens • Sandy Springs, GA • 2h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2h ago

Go to Apply

Customer Service Associate II

Dollar Tree • Doraville, GA • 3h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

3h ago

Go to Apply

Senior Dosing Key Account Manager, IND

Grundfos • Atlanta, GA • 8h ago

Management & Administrative

Senior Dosing Key Account Manager, IND Job Description Are you passionate about growing market share in water treatment and building lasting partnerships with key accounts in the dosing and disinfection space? Then join...

8h ago

Go to Apply

Client Development Director, Account Management

Elevance Health • Atlanta, GA • 8h ago

Management & Administrative

Client Development Director, Account Management The Client Development Director, Account Management serves as the market quarterback, responsible for owning internal client relationships, driving growth, and ensuring mar...

8h ago

Go to Apply

(USA) Area Manager, Quality Assurance/Systems

Walmart • Lithia Springs, GA • 8h ago

Management & Administrative

Position Summary... What you'll do... Implements the business plan for assigned area of responsibility by communicating goals and managing staffing and scheduling assigning duties and coordinating workloads in order to a...

8h ago

Go to Apply

(Evening Shift) Painter - Campus Services

Emory Healthcare/Emory University • Atlanta, GA • 8h ago

Management & Administrative

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidat...

8h ago

Go to Apply

2026 - Early Career - Global Business Operations - Business Analyst Rotational Apprentice Program - Atlanta, GA

AIG • Atlanta, GA • 8h ago

Management & Administrative

Job Description AIG is reimagining the way we help customers manage risk. Join us as a Business Apprentice to play your part in that transformation with opportunities to learn and grow your skills and experience as a val...

8h ago

Go to Apply

Senior Manager Decision Analytics

Home Depot • Atlanta, GA • 8h ago

Management & Administrative

Position Purpose: The Sr Manager Decision Analytics position manages people and processes related to the development of advanced analytics to support the company's strategic objectives. This role also works closely with...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.