Front of the House Account Manager

Robert Half • Washington, DC • 1h ago

Description

We are looking for a Front of the House Account Manager to oversee and elevate service delivery across departments while ensuring smooth operational processes. This long-term contract position is based in Washington, District of Columbia, and requires a proactive leader with a commitment to quality, teamwork, and continuous improvement. If you excel in managing staff performance, fostering collaboration, and driving operational excellence, we encourage you to apply. Please send an updated resume to Fana Belcher at [fana.belcher][at]roberthalf[dot][com].

Responsibilities:

Deliver top-tier service quality across supported departments, ensuring client satisfaction.

Standardize operational processes to maintain consistency and efficiency.

Monitor and report on operational controls and management information requirements.

Address action items from account plans and ensure timely completion.

Maintain open and effective communication between client services and operations teams.

Supervise staff performance by setting objectives, providing feedback, and supporting development goals.

Investigate and resolve escalated client issues, escalating significant matters to leadership as needed.

Manage performance metrics, ensuring accounts and departments meet contractual targets.

Optimize staff allocation through scheduling and cross-training to foster teamwork.

Provide training opportunities and mentorship to direct reports to support growth and skill development.

Requirements - Proven experience in operational management and service delivery.

Strong communication skills to facilitate collaboration across teams.

Ability to track and report on performance metrics and ensure compliance.

Expertise in staff supervision, including goal setting and performance evaluation.

Familiarity with budget management and adherence to timelines.

Knowledge of client business operations and their alignment with service impact.

Capability to resolve issues effectively and escalate critical matters appropriately.

Commitment to fostering a culture of continuous improvement and high performance.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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