First Impression Concierge

Robert Half • Boulder, CO • 3h ago

Description

As the First Impression Concierge, you will be the organization's primary ambassador for all guests, visitors, and employees entering our office premises. This fully onsite role requires a =+ years of experience, detail oriented, and hospitality-focused individual who creates a seamless, memorable, and personalized experience at every interaction. Apply today! By sending an updated resume to Fana Belcher at [fana.belcher][at]roberthalf[dot][com].

Key Duties & Responsibilities:

Warmly greet all guests, visitors, and employees and serve as the main point of contact within the office lobby. Ensure each guest enjoys a seamless and personalized journey from entry to exit, responding to requests with a five-star hospitality mindset. Escort guests to booked meeting rooms; promptly notify hosts of their arrival and facilitate introductions as needed. Exhibit exceptional customer service, attentively understanding and meeting guests' needs and wishes. Acquire deep familiarity with the office premises and nearby venues/businesses to offer tailored recommendations and guidance. Proactively arrange events, excursions, transportation, and any special requests from guests. Professionally answer phones, handle reservations, take and distribute messages or mail, and redirect calls appropriately. Manage external and internal calls efficiently, maintaining consistent service standards. Support hospitality functions, including setting up meeting rooms with beverages and food, and coordinating with third-party caterers for external requirements. Book meeting rooms using EMS Office Space and Microsoft Outlook with precision, ensuring all AV, layout, and food/beverage requirements are clearly captured. Monitor the reception inbox, ensuring all emails are responded to in a timely manner. Book transport for employees and clients on request. Manage Visiting Attorney office room bookings and oversee visitor pass administration. Liaise with other departments to foster effective communication, uphold a "one team" approach, and deliver outstanding guest service. Occasionally support client functions and events that continue into the evening. Consistently uphold client standards and brand expectations. Assist with the daily production of client visiting attorney correspondence emails.

Requirements

Position Requirements: Previous experience in concierge, hospitality, guest services, or administrative support is strongly preferred. Outstanding interpersonal, communication, and customer service skills. Demonstrated ability to handle multiple tasks simultaneously in a dynamic office environment. Familiar with booking and managing meeting rooms via EMS, Outlook, and similar platforms. Exceptionally organized, detail-oriented, and proactive in anticipating needs. Ability to manage confidential information with professionalism and discretion. Strong problem-solving skills and capacity for creative recommendations. Flexibility to work occasional extended hours to support evening functions. detail oriented appearance and demeanor at all times.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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