Job Description
Position Overview
The Operations Manager is a field-based delivery leader responsible for the day-to-day operational execution of data center infrastructure services within an assigned metro on behalf of IG Consulting. The Operations Manager directly oversees site leads, field supervisors, and crew activity across all active programs, ensuring work is performed safely, on schedule, and in full compliance with client-defined Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs).
This role is the critical link between Sr. PM-level program governance and on-site crew execution. The Operations Manager does not perform technical work directly but is the senior IG Consulting presence at the metro level, responsible for operational health, crew performance, compliance posture, and daily coordination with client facilities and operations teams.
Owns day-to-day operational execution across all active programs within an assigned metro
Serves as the primary on-site IG Consulting point of contact for data center operations and facilities teams
Directly oversees site leads, field supervisors, and crew members across assigned campuses
Ensures all work activity is executed in compliance with current, approved MOPs and SOPs
Reports to the Senior Program Manager and maintains continuous alignment on program status, risks, and crew performance
Core Responsibilities
Metro Operations Ownership
Own the operational tempo of all active programs within the assigned metro, ensuring crews are on-site, on task, and executing to schedule daily
Maintain a real-time view of program health across all active workstreams: deployment progress, crew capacity, open issues, and upcoming milestones
Identify and resolve day-of operational blockers, including access issues, materials gaps, crew conflicts, or scope ambiguities, without waiting for escalation
Coordinate across multiple simultaneous programs and work activities within the metro, managing sequencing and resource allocation at the site level
Provide daily and weekly operational status updates to the Sr. PM, including crew performance, schedule adherence, and any open risks or issues
Crew Leadership & Performance Management
Directly lead and manage site leads and field supervisors across assigned campuses, holding them accountable for crew readiness, execution quality, and safety compliance
Conduct regular performance check-ins with site leads and supervisors, providing coaching, feedback, and direction on both individual and crew-level performance
Identify performance gaps, attendance issues, or quality concerns within crews and address them directly or escalate to the Sr. PM as appropriate
Ensure crews are properly briefed before each work activity: current MOPs in hand, scope understood, safety requirements reviewed
Support onboarding of new crew members and site leads to assigned programs, including site-specific orientation, access provisioning, and documentation review
Partner with the Sr. PM and IG Consulting workforce team to flag capacity needs, surge requirements, and crew performance issues in advance
MOP/SOP Compliance & On-Site Quality Control
Serve as the on-site compliance owner for all active programs within the metro; no crew executes without a current, approved MOP in hand
Conduct regular on-site walkthroughs and spot checks to verify crews are executing in accordance with approved procedures and specifications
Identify and immediately stop any work activity that deviates from approved MOPs or SOPs; document the deviation and notify the Sr. PM
Monitor quality standards across all service areas: rack installations, network buildouts, cabling work, break/fix execution, and rack lifecycle activities
Ensure defects, test failures, and documentation discrepancies identified during execution or acceptance testing are tracked and resolved before program closeout
Maintain a daily compliance log and escalate recurring deviation patterns to the Sr. PM for corrective action
Client On-Site Relationship Management
Serve as the senior IG Consulting presence for day-to-day coordination with data center operations, facilities, and project management teams at the metro level
Attend daily and weekly site coordination meetings, representing IG Consulting on crew activity, schedule status, and open action items
Maintain strong working relationships with facility managers, operations leads, and EHS contacts within the assigned metro
Surface and communicate operational risks, schedule impacts, or crew issues to client stakeholders promptly and with recommended mitigations
Ensure all IG Consulting crew activity is coordinated and cleared through client site access and work authorization processes
Safety & EHS Oversight
Own the safety culture on-site within the assigned metro; EHS compliance is non-negotiable and the Operations Manager is the first line of enforcement
Ensure all crew members maintain current site access credentials, safety certifications, and badging requirements per data center protocols
Conduct or coordinate pre-work safety briefings for all planned activities, with particular attention to high-risk work such as energized rack installations and overhead cable management
Immediately escalate any safety incident, near-miss, or EHS violation to the Sr. PM and client EHS contacts, following IG Consulting incident reporting procedures
Partner with IG Consulting EHS leadership to ensure all active programs are operating within required safety standards at all times
Operational Reporting & Documentation
Produce daily and weekly operational reports for the Sr. PM covering program progress, crew status, open risks, and compliance posture across the metro
Maintain accurate records of crew attendance, work activity, MOP usage, and site incidents for all active programs
Support the Sr. PM in preparing program status materials for governance reviews, QBRs, and delivery retrospectives
Ensure all team-produced documentation, including as-built records, test results, and completion sign-offs, is accurate, complete, and submitted to the Sr. PM for client review on schedule
Track and close open action items arising from client site meetings, program reviews, and on-site walkthroughs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Qualifications
Required
3+ years of operations, field management, or delivery leadership experience in data center, infrastructure, or technology deployment environments
Demonstrated experience directly leading field crews or site teams in a live production environment
Strong working knowledge of MOP/SOP-driven execution and the compliance standards required in hyperscaler data center environments
Proven ability to manage multiple concurrent work activities across a metro or multi-site area
Comfortable operating as the senior on-site IG Consulting presence with client facilities and operations teams
Strong communication skills, with the ability to deliver clear, concise operational updates to both the Sr. PM and client stakeholders
Familiarity with data center EHS requirements, safe work practices, and incident reporting procedures Preferred
Bachelor's degree in Business, Management, or a technical discipline preferred; equivalent experience considered
Direct experience managing crews in hyperscaler or enterprise data center environments
Working knowledge of data center infrastructure service areas: high-density compute rack deployments (GB300 and similar), MOR network buildouts, structured cabling, break/fix operations, and rack lifecycle management
Familiarity with hyperscaler data center operational governance models, MOP/SOP frameworks, and site access protocols
PMP, CAPM, or equivalent certification a plus
Data center ISO certification (ISO/IEC 27001, ISO 22237, or equivalent) a plus
