Technical Product Manager

Insight Global • New Jersey, New Jersey • 4h ago

Job Description

The Technical Product Manager (TPM) serves as the connective tissue between engineering, customer experience, AI capabilities, and workforce operations. This role is deeply embedded with engineering teams-asking hard questions, pressure testing assumptions, and cutting through ambiguity to ensure products are technically sound, user centric, secure, and shippable.

This is not a passive backlog manager role. The TPM is expected to sit in the room with engineers, challenge unclear thinking, identify friction early, and help teams find the path of least resistance from idea to production-especially in AI powered self service and assisted service experiences.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Strong technical product management experience, with comfort operating deeply in engineering conversations

Ability to quickly understand complex systems and identify where complexity is real vs. self inflicted

Experience working with AI enabled products, even if not as a data scientist or ML engineer

Proven ability to identify and close experience and workflow gaps across customers and employees

Excellent communication skills-able to challenge respectfully and align diverse stakeholders - Background in Big Data, search, or AI driven personalization

Experience supporting call center or assisted service platforms

Exposure to workforce transformation or AI enabled operational change

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