Agency Services & Programs Coordinator - Hollidaysburg, PA

Central Pennsylvania Food Bank • Hollidaysburg, PA • 3h ago

Come Work for a Wonderful Non-Profit Company in Central Pennsylvania!

We are looking for an experienced full-time Agency Services & Programs Coordinator responsible for building relationships and strengthening partnerships within Central Pennsylvania Food Bank's (CPFB) 1,100 agency partner network of pantries, meal programs, shelters, mobile distributions, and other hunger relief programs. This integral member of the CPFB team will develop and create enhanced partner connections through on-site visits, consultation, and advocacy on behalf of the agency partner network. This role will receive day-to-day supervision and support from the Operations Manager/CDL Driver in Hollidaysburg.

Benefits:

Medical, Dental & Vision Insurance

Health Savings Account/ Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-term Disability & Long-term Disability

401k

Paid Time Off

13 Paid Holidays

Employee Assistance Program

Job Accountabilities*:

Act as a liaison between CPFB agency partners and programs within an assigned region to build collaborative relationships, gather, and share best practices and facilitate partner/program collaboration.

Support agencies and programs in the development of new or innovative initiatives.

Receive communications and/or addresses concerns from agency partners and programs, as well as other CPFB departments and team members.

Facilitate the deployment of tools, resources, and educational materials to build agency partner capacity.

Facilitate and/or support State Food Purchase Program grant preparation and processing, information gathering, and application review.

Manage updates to agency contacts and help acclimate new agency partner team members to CPFB policies and procedures.

Assist with the review of new membership applications and determining agency eligibility.

Conduct regular on-site monitoring visits to agency partners and programs to audit and review programs, facility, and use of Food Bank inventory compliance in accordance with CPFB and Feeding America guidelines and IRS 501c3 tax law relative to the distribution of donated inventory. Satisfactorily complete all related documentation, including gathering pre-visit paperwork and follow up action items.

Assist agencies with corrective action and remediation plans as needed, including but not limited to making recommendations, connecting partners to appropriate resources, and monitoring and documenting progress towards correction.

Alert Agency Services & Programs Managers to problems, concerns, or changes to agency or program status.

Support maintenance of the Learning Management System and other related tools for neighbors and agency and program partners.

Promptly respond to agency calls, requests for information and complaints. Documents issues in P2 and ensure they are satisfactorily answered.

Maintain all related agency documentation, files, and information in P2. Coordinate food safety certification management, agency partner database management, data integrity, and file maintenance.

Keep Customer Service, Service Insights, Retail Donations, and other CPFB teams apprised of all relevant agency updates.

Assist households in finding food assistance either through the emergency line or by emergency walk-ins.

Represent CPFB at community, county, and regional events.

Assist in outreach efforts to promote awareness of hunger-related issues, serve on community hunger coalitions, provide presentations to community organizations and/or corporations, etc.

Share best practices and collaborate on efforts to address the needs of people experiencing food insecurity.

Advise agencies in safe handling of food products and distribution practices.

Participate in all agency services and programs staff and/or departmental meetings as scheduled.

Assist with planning and promoting educational workshops, seminars, webinars, etc.

Work with other CPFB departments and support other organizations' needs as required.

Participate in CPFB major events as necessary, i.e., fundraisers, agency-wide events, etc., as well as off-site outreach events and networking.

Participate in internal committees and workgroups as required.

Perform other duties and tasks assigned.

Other Duties:

In instances of a federal, state or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience:

Education:

Bachelor's degree preferred in social work or equivalent.

High school diploma or GED required.

Combination of education, experience, and/or training that provides the required knowledge and skills for the position.

Experience:

Two years administrative assistant experience in a non-profit or human service role preferred.

At least one year of experience in complex customer service, accounts management, or project management.

Knowledge, Skills, and Abilities:

Passion for the CPFB's mission and core values.

Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.

Ability to work as part of a high-performance team and be a strong team player.

Passion for customer service excellence, professional etiquette, personal boundaries, and the ability to maintain confidentiality.

Must be friendly, outgoing, and comfortable speaking to people.

Must be detail-oriented with the ability to work independently, plan, prioritize, resolve problems, meet deadlines, and multi-task.

Exhibit strong verbal, written, analytical, presentation, planning, time management, and organizational skills.

Must have professional demeanor with the ability to work cooperatively across all levels of an organization.

Must be reliable, motivated, and a self-starter with a strong work ethic.

Understanding of food safety practices and commitment to safe food handling preferred.

Outstanding organizational abilities and abilities to coordinate multiple projects and priorities.

Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.

High standard of professional ethics and conduct; ability to maintain confidentiality.

Must be positive, cooperative, honest, and dependable.

Ability to operate standard office equipment (machines, tools, devices, calculator, photocopier, fax machine, telephone.

Spanish speaking preferred.

Knowledge of computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.

Willingness and ability to drive a vehicle for job-related responsibilities.

Willingness and ability to obtain ServSafe Certification within 9

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