Concierge

Bonura Hospitality Group • Poughkeepsie, NY • 9h ago

This position is located at the Water Club in Poughkeepsie, NY.

The Concierge Maintains the Leasing Office and Property Leasing Duties during the Evenings and Weekends when the Leasing Staff is unavailable. The Concierge also assists Residents with all of their Customer Service Needs and monitors and closes the pool during the summer season.

Essential Job Functions: Provides administrative support by scheduling appointments, database management, maintaining correspondence with tenants.

Assists the Property Manager and Leasing Assistant with leasing and apartment showing

Greets and acknowledges all residents and announces all guests.

Provides concierge services such as package and delivery acceptance, coordinating transportation, service vendor recommendations, restaurants reservations and additional requests upon demand.

Ensures property rules and regulations are consistently enforced

Through appearance, performance and service orientation, project a consistent image that complements the property.

Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.

Handle all complaints professionally and in a timely manner

Screen calls, arrange appointments and referrals.

Assists in the correspondence with potential residents and current tenants.

Type correspondence, reports, memos, and forms as requested by Property Manager

Take clear and concise phone messages

Maintain inventory and submit front office supply orders to the Property Manager.

Always keep the front area neat and tidy

Distribute mail and handle routine correspondence

During Pool Season Checks the Pool Chemicals and Documents them, Makes Sure Residents Adhere to Pool Safety Rules.

Stocks propane, check and monitor the grills and fire pits. Clean the tables by the pool & roof.

Straightens furniture on the roof and at the pool area. Closes the Pool and Rooftop areas.

Updates Resident Locks as Needed, Changes Light Bulbs and Batteries in Smoke Detectors.

Perform additional duties or job functions that can be performed safely as required by Property Manager

Physical Requirements of the Position:

Must be able to stand and exert well-paced mobility for up to 4 hours in length.

Must be able to walk around the building for long periods of time.

Must be able to exert well-paced mobility in limited space.

Must have the ability to bend, squat and lift up to 50 lbs on a regular and continuing basis.

Understand and respond to employee and guest verbal requests and visual cues in a sometimes loud and extremely busy environment.

Education Requirements:

A minimum of a High School diploma is required.

Employees may be required to perform other related duties as assigned, to ensure workload coverage *

Salary Range: $17.00 $20.00 per hour

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