Job Description
The Program Manager 2 - Merchandise Strategy Activations role serves as the conduit between the Buying Offices and our stores, ensuring that seasonal product strategies are brought to life in compelling, customer-ready experiences. This role translates assortment intent into clear, actionable in-store playbooks, partners across functions to execute with excellence, and creates feedback loops to continually improve presentation, storytelling, inventory health, and event activation.
This individual has a unique blend of merchandising expertise, store operations experience, and program management skills. They are a strong collaborator and communicator (written and verbal), a self-starter who thrives in ambiguity, and an owner at heart who moves work forward with minimal direction and excellent decision quality.
A Day in the Life...
Walk the sales floor with store leadership and visual partners to ensure product strategies are translated into compelling, shoppable stories.
Collaborate with store and visual leads to ensure product is merchandised into key stories, validate signage, and confirm storytelling aligns with seasonal priorities.
Ensure floors and stockroom product is full and filled in, and partner with Allocation/Planning to raise opportunities.
Host huddles with store teams to share the "why" behind the story, key talking points, and service moments to drive sales.
Partner with Department / Store Managers to coordinate event readiness: confirm staffing, vendor deliverables, fixtures, and signage are on point for activation.
Capture feedback and insights from store teams and customers; share photo-rich recaps and recommendations with Buying, Planning, and Visual partners.
Collaborate with store leadership to balance competing constraints (space, labor, inventory variability) to deliver simple, scalable solutions across locations
Partner with store operations, Department Managers and the SSA (stock staging area) to assist in product flow (new deliveries in and potential RTVs out) as well as processes
Act as Liaison for FAO & Corner Brands to help ensure proper processes are followed in terms of product deliveries and product knowledge meetings. Need to adhere to Nordstrom store standards
Partner with Buying Office and act as the liaison between Brands & Store Activations, pulling in key partners across the organization as needed to ensure execution
You own this if you have...
Prior experience as an Assistant Buyer or Planner and in-store leadership experience as a Department Manager (or equivalent).
Strong program/project management skills with proven ability to drive cross-functional initiatives from brief to execution.
Excellent written and verbal communication skills-able to simplify complexity and influence without authority.
Demonstrated decision quality grounded in data and store/customer insights.
Self-starter mindset: curious, proactive, and comfortable moving work forward with minimal direction.
Proficiency with merchandising tools and productivity platforms (Excel, PowerPoint, SharePoint, Smartsheet).
Ability to travel to stores as business needs require.
Preferred experience partnering with Visual Merchandising, Allocation/Planning, Supply Chain, and Marketing/Events teams.
Preferred comfort with dashboards (Tableau/Power BI) for performance monitoring and storytelling.
Preferred vendor management and event activation experience.
Preferred Bachelor's degree in Business, Merchandising, or related field-or equivalent practical experience.
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$93,500.00 - $155,000.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\17-19.pdf
About Us
We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
