Lead Mechanical/Electrical Field Service Technician

Intralox • Grand Rapids, MI • 8h ago

Lead Mechanical/Electrical Field Service Technician Apply now (https://jobs.laitram.com/en_US/JobsLaitram/ApplicationMethods?jobId=7885)

Location

New Orleans, LA, Hammond, LA, Baltimore/Washington D.C., Grand Rapids, MI, Twinsburg, OH, US - Southeast Region, US - Northeast Region, US - West Coast Region, US - Midwest Region, US - Pacific Northwest Region, US - Southwest Region, US - Remote

Job Category

Customer Service & Technical Support

Division

Intralox

Job Description (General Summary)

Intralox, L.L.C., a division of Laitram, LLC, the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Lead Mechanical/ Electrical Field Service Technician. This individual will work with our field service teams to assist with the troubleshooting and repair of our products at customer locations throughout the United States. The individual will have strong mechanical aptitude with industrial electrical controls experience, including knowledge of control panels and control panel/ field components. This individual will also provide design and assembly support for industrial conveyor equipment, as available.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

This position requires a negative pre-employment drug test (including marijuana) due to the customer worksite requirements.

Job Responsibilities and Requirements

Responsibilities

Lead and perform onsite troubleshooting, installation, and repair of mechanical/electrical control systems and equipment at customer locations.

Acts as first escalation point for technical or operational issues (field work stoppages, team constraints, resource challenges, or safety incidents)

Oversee and participate in factory acceptance tests, system commissioning, and post-installation support.

Coordinate team scheduling and task assignments with the Field Service Supervisor.

Provides real-time coaching and direction to field technicians/engineers regarding priorities, expectations, safety, and best practices.

Collaborate with customers, subcontractors, and engineering teams to resolve technical and project-related issues.

Lead onsite training for customers and team members on equipment and maintenance procedures.

Provide timely and accurate reporting on site visits, project status, and issue resolution.

Balance daily and weekly workload to ensure service level attainment and rapid response to field issues.

Tracks recurring issues and drives process improvement, leveraging LCI's 4-step problem solving tools and OpEx methodology .

Support continuous improvement initiatives, safety compliance, and the Intralox business philosophy.

Identify and escalate site or customer challenges to the Supervisor as necessary.

Requirements

High school diploma or equivalent .

A minimum of three (3) years of field service or industrial technician experience, preferably with automated production equipment or conveyor systems.

Proficient troubleshooting skills with mechanical assemblies, electrical panels, drives, networks, and PLCs.

Demonstrated ability to lead peers and interface with customers professionally.

Effective verbal and written communication skills with internal and external stakeholders

Ability to read mechanical and electrical drawings/schematics.

Computer proficiency , including Microsoft Office Suite; experience with Salesforce or similar systems a plus.

Ability to travel up to 60%, including weekends and overtime as project needs require

Capable of lifting up to 50 lbs., climbing ladders, and working on-site in industrial environments.

Valid driver's license.

Desired Qualifications

Experience providing hands-on technical or field leadership.

Prior work with modular plastic conveyor belts or Intralox equipment.

Experience with RSLogix , Studio 5000, Siemens Step 7, or similar controls platforms

Basic project coordination experience and safety leadership.

Experience delivering technical training or mentoring in a team setting.

Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.

The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans.

Salary Range: $39.81 to $57.26

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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