Customer Service Manager

Daniels Sharpsmart, Inc. • Easton, PA • 2h ago

Lead with purpose. Drive operational excellence. Make healthcare safer. Daniels Health is seeking a Customer Service Manager to lead a dynamic team in delivering exceptional service to our healthcare clients. This is a hands-on leadership role where you'll champion customer experience, drive process improvements, and collaborate across departments to ensure seamless operations. We're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers. What You'll Do: Lead & Develop a High-Performing Team: Coach and mentor a cross-functional customer service team, fostering accountability, collaboration, and a customer-first mindset. Own the Customer Experience: Manage all outbound communications, host service review meetings, and ensure every customer interaction reflects our brand's approachable and professional tone. Drive Process Excellence: Champion system adoption (Salesforce, RouteOptix/Tegos), standardize workflows, and lead root cause analysis to resolve service issues and prevent recurrence. Coordinate Operational Administration: generate driver manifests, collaborate with the transportation team to close out routes, and gather driver feedback on customer site visits. Collaborate Across Departments: Act as a liaison between Customer Service, Operations, Transportation, Account Management, and Finance to align service delivery with operational capabilities. Leverage Data for Impact: Leverage Data for Impact: Track and report on KPIs-including Net Promoter Score and Salesforce case time-to-close-customer trends, and team performance. Use insights to influence strategy and recommend improvements. Balance Service & Sustainability: Make informed decisions that meet customer expectations while supporting long-term business goals and cost-efficiency. Must-Have Qualifications: 5+ years of customer service experience, including 2+ years in a leadership role Strong proficiency in Salesforce and Microsoft Office Suite Proven ability to lead teams, improve processes, and drive customer satisfaction Analytical mindset with experience in data-driven decision-making Familiarity with Root Cause Analysi To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIyMjg2LjEwODY1QGRhbmllbHNoZWFsdGhjb21wLmFwbGl0cmFrLmNvbQ

Similar Jobs

Administrative Assistant

Walgreens • Allentown, PA • 1d ago

Management & Administrative

Job Description: Job Summary: As an Administrative Assistant at our Walgreens fulfillment center, you will, under general supervision, perform a variety of administrative duties and staff support services for the head (t...

1d ago

Go to Apply

National Account Manager

Verizon Communications, Inc. • Easton, PA • 1d ago

Management & Administrative

Reference #: R-1091984F When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power...

1d ago

Go to Apply

Admin Assistant

Confidential Employer • Allentown, PA • 1d ago

Management & Administrative

JOB TITLE: Administrative Assistant SCHEDULE: Part --Time/ 25 hours a week - Non-Exempt Monday thru Friday, 8:00 am -- 1:00 pm REPORTS TO: Lead Pastor JOB RESPONSIBILTY: To support Bethany Church's mission to Love, Obey...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Perkasie, PA • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Operations Manager

Lithko Contracting Inc • Allentown, PA • 2d ago

Management & Administrative

Job Description Who We Are When you join Lithko Contracting, you're building your career alongside leaders in concrete construction. We apply our expertise across a range of industries, from industrial and manufacturing...

2d ago

Go to Apply

Customer Service Reprensentative

Gerber Collision & Glass • Bath, PA • 3d ago

Management & Administrative

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in...

3d ago

Go to Apply

Customer Service Representative

Gerber Collision & Glass • Fogelsville, PA • 3d ago

Management & Administrative

3d ago

Go to Apply

Customer Site Warehouse Support

Fastenal Company • Macungie, PA • 3d ago

Management & Administrative

Reference #: 619768 Job Description Customer Site Warehouse Support 7000 Alburtis Rd, Macungie, PA 18062 PA404 In Plant Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 3:00pm Up to 28 hours/week OVERVIEW: Find you...

3d ago

Go to Apply

Warehouse Manager, Full-Time

Six Flags • Allentown, PA • 3d ago

Management & Administrative

Overview: Job Status/Type: ?Full-time, year-round Position Level:? Mid-Level Shift/Schedule Requirements:? Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Th...

3d ago

Go to Apply

Operations Manager - BM/DS

Amcor • Allentown, PA • 3d ago

Management & Administrative

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.