Customer Service Representative

TEKsystems • Madison, WI • 12h ago

About the Role

The Customer Care Representative serves as a key point of contact for both internal and external customers, responding to inquiries via phone and email while delivering exceptional service. This role supports company revenue by meeting productivity, quality, and service standards and working collaboratively across departments to resolve customer needs.

This position is ideal for someone who enjoys problem-solving, working directly with customers, and contributing to a fast-paced, team-oriented environment.

Schedule: Monday-Friday, 9:00 AM - 5:30 PM

Work Environment: Onsite

Essential Duties & Responsibilities

Answer inbound customer calls and emails regarding order placement, order status, product information, and pricing

Monitor shared inboxes regularly to ensure department service-level goals are met

Process customer orders and complaints accurately and efficiently using ERP systems (Oracle)

Create and maintain customer accounts in CRM/ERP systems

Resolve technical product issues over the phone and prepare Return Merchandise Authorizations (RMAs) as needed

Collaborate effectively with cross-functional teams including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales to resolve customer inquiries

Proactively communicate potential issues or challenges to leadership

Participate in daily department KPI meetings and contribute to continuous improvement efforts

Meet or exceed individual performance metrics such as monthly goals, phone availability, inbound talk time, and service-level standards

Qualifications & Skills

At least 1 year of customer service or technical support experience

Experience handling escalated or irate customer situations

Typing speed of 40 WPM or higher

Proficiency with Microsoft Office (Outlook, Word, Excel)

Work Environment

Modern facility built in 2019

Open, airy, and clean workspace

Standing desks available

Customer Service area features a wall of windows

Collaborative team environment with many team members having advanced internally

Job Type & Location

This is a Contract to Hire position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Mar 27, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Associate Marketing Automation Manager

EXACT SCIENCES CORPORATION • Madison, WI • 54min ago

Management & Administrative

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisio...

54min ago

Go to Apply

Data and Enrollment Operations Manager

EMPLOYEE BENEFITS CORPORATION • Middleton, WI • 3h ago

Management & Administrative

JOB REQUIREMENTS: About the Role Employee Benefits Corporation is hiring for a Data and Enrollment Operations Manager. In this role, you will lead the team responsible for data integrations, enrollment operations, and cl...

3h ago

Go to Apply

Operations Manager

Michaels • Madison, WI • 3h ago

Management & Administrative

Store - MADISON-MIDDLETON, WI Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management pr...

3h ago

Go to Apply

Arts Education Program Manager

UW-MADISON • Madison, WI • 7h ago

Management & Administrative

JOB REQUIREMENTS: Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Jobs Hub to apply through the internal application process.Job Category:Academic StaffEmployment Type:...

7h ago

Go to Apply

State Product Manager (Hybrid)

American Family Insurance - Corporate • Madison, WI • 10h ago

Management & Administrative

As a State Product manager in Property Insurance with American Family Insurance you will develop and introduce enhanced products and services in existing markets to manage the product development lifecycle. Deliver enhan...

10h ago

Go to Apply

Administrative Services Specialist

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Madison, WI • 18h ago

Management & Administrative

Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. Responsibilities If selected for this position, you will serve as a Administrative S...

18h ago

Go to Apply

Administrative Assistant I

RES • Madison, WI • 18h ago

Management & Administrative

Description We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of bel...

18h ago

Go to Apply

Portfolio Value Manager Epmo

NAVITUS HEALTH SOLUTIONS LLC • Madison, WI • 18h ago

Management & Administrative

JOB REQUIREMENTS: Portfolio Value Manager, EPMO Location US- ID 2026-5569 Category Development Position Type Full-Time Remote Yes Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded...

18h ago

Go to Apply

Supply Chain Manager - Cost Recovery

Trek Bikes • Waterloo, WI • 19h ago

Management & Administrative

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi...

19h ago

Go to Apply

Data Center Operations Manager

Brightstar Lottery • Madison, WI • 1d ago

Management & Administrative

Data Center Operations Manager Location: Madison, WI, US, 53718 Requisition ID: 19075 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure tech...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.