Regional Patient Financial Advocate

Firstsource • Ypsilanti, MI • 8h ago

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!

Location: ONSITE at a Medical Facility in Ypsilanti, MI

Hours: Mon-Fri 8:00am-4:30pm.

Due to the nature of this position and healthcare setting, up to date immunizations are required.

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.

AtFirstsourceSolutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.

Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.

AtFirstsourceSolutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.

OurFirstsourceSolutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.

Join our team and make a difference!

The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:

Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.

Screen those patients that are referred toFirstsourcefor State, County and/or Federal eligibility assistance programs.

Initiate the application process bedside when possible.

Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.

Introduces the patients toFirstsourceservices and informs them that we will be contacting them on a regular basis about their progress.

Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.

Records all patient information on the designated in-house screening sheet.

Document the results of the screening in the onsite tracking tool and hospital computer system.

Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.

Reviews system for available information for each outpatient account identified as self-pay.

Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.

Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.

Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.

Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:

Maintain a positive working relationship with the hospital staff of all levels and departments.

Report any important occurrences to management as soon as possible (dramatic change in the number or @type of referrals, etc.)

Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements,

Go to Apply

Registered Nurse

Total Renal Care • Novi, MI • 1d ago

Hospital & Medical

Posting Date03/11/2026 27150 Providence PkwyParkway A, Novi, Michigan, 48374-1272, United States of America No On-Call The RN will work on-site at DaVita's 6-chair Skilled Nursing Facility dialysis dens. The modality eli...

1d ago

Go to Apply

Licensed Practical Nurse

Sevita • Farmington Hills, MI • 1d ago

Hospital & Medical

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and...

1d ago

Go to Apply

Physical Therapist - Lymphedema

University of Michigan • Ann Arbor, MI • 1d ago

Hospital & Medical

Physical Therapist - Lymphedema Apply Now Job Summary Seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and emplo...

1d ago

Go to Apply

Physical Therapist Assistant - Probility Physical Therapy

Trinity Health • Ann Arbor, MI • 1d ago

Hospital & Medical

Employment Type: Full time Shift: Description: PTA Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.