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About this role:
Wells Fargo is seeking a Business Accountability Senior Manager- Communications Surveillance. As the CIB Communications Surveillance Global Lead, you will oversee the execution and continuous improvement of our communications surveillance program across all regions. This role will ensure surveillance controls are robust, regulatory expectations are met, and the program adapts to new risks and communication channels. The role will involve partnering with stakeholders in Compliance, Front Office, and Internal Audit to deliver high-quality review outcomes. Role will also lead key projects, manage regulatory deliverables, and drive process enhancements.
In this role, you will
Manage, train, and develop surveillance analysts, fostering a culture of compliance and continuous improvement
Drive improvements in surveillance training by contributing subject matter expertise to central compliance training efforts
Identify and recommend opportunities for process improvement, risk mitigation, and control strategies
Maintain up-to-date knowledge of evolving regulatory expectations and surveillance trends to keep the program forward-looking and robust while ensuring alignment with regulatory requirements and industry best practices
Determine appropriate strategies and actions, interpret and develop policies and procedures, and provide leadership to strategize and execute a variety of programs, services, initiatives, protocols, and deliverables
Collaborate with Compliance, Legal, Technology, and business partners to resolve issues and enhance program effectiveness
Participate in industry groups
Manage and guide the Communications Surveillance review team, ensuring timely identification, escalation, and resolution of risks
Collaborate with supervisors and compliance stakeholders to handle escalated issues and ensure appropriate follow-up in line with regulations
Design and manage performance metrics and reporting tools (e.g., MIS, KPIs, KRIs) to measure program effectiveness and surface critical findings
Collaborate with and influence all levels of professionals including senior managers to successfully ensure appropriate management of business risk
Required Qualifications:
6+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Desired Qualifications:
Strategic, solution-oriented leader - development of strategy and implementation
Strong knowledge of global trading rules, market conduct, and voice recording regulations
Hands-on experience with communications surveillance systems
Proven ability to lead large-scale initiatives and work effectively with senior stakeholders across global teams
Exceptional communication, analytical, and problem-solving skills, with a track record of presenting complex information clearly
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$159,000.00 - $254,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
22 Mar 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-526267
