Senior Digital Initiatives and Omni Channel Experience Analyst

Kohl's • Menomonee Falls, WI • 3h ago

About the Role

As Senior Digital Initiatives and Omni Channel Experience Analyst, you will support the strategy and delivery of complex, customer-facing initiatives across pre-purchase and in-flight journeys. In this role you will lead upfront coordination, analysis and readiness for omni-channel experience initiatives, ensuring work is well-defined, aligned, and positioned for successful execution. You will operate with a high degree of autonomy, partnering cross-functionally to shape solutions, identify risks, and enable scalable delivery across Cart, Checkout, Payments, and related customer journeys.

What You'll Do

Lead upfront discovery and analysis for experience initiatives and translate business needs into clear problem statements, requirements, and success criteria, ensuring initiatives are well-scoped before entering delivery

Partner cross-functionally with Technology, UX, Finance, Marketing, Legal, Supply Chain and Customer Service to align requirements, assumptions and readiness

Assess customer friction and performance data to identify opportunities and inform recommendations for initiative rollouts or experience improvements

Support roadmap readiness by evaluating tradeoffs, sequencing options and risks prior to prioritization decisions

Drive structured intake and strategic discovery to ensure initiatives are clearly defined, aligned to enterprise priorities and execution-ready

Proactively assess operational, financial and customer impact, elevating risks with synthesized @context, trade-offs, and recommended mitigation strategies to inform leadership decision-making

Lead testing and rollout strategies by defining hypotheses, measurement plans and validation approaches in partnership with analytics and testing teams

Develop clear documentation (requirements, summaries, executive readouts) to support cross-functional alignment

Act as a connective partner between strategy and execution teams, ensuring intent is preserved as work moves into build and delivery phases

Additional tasks may be assigned

What Skills You Have

Required

4+ years of experience in e-commerce, retail, digital merchandising, or related functions with demonstrated ownership of complex, cross-functional initiatives

Deep understanding of digital customer journeys (Cart, Checkout, Account, Post-Purchase, etc.) and the ability to evaluate experience performance holistically

Strong analytical fluency with experience synthesizing large data sets into clear, actionable insights that influence prioritization and business decisions

Proven ability to operate independently in ambiguous environments, structuring problems, defining scope, and driving alignment across stakeholders

Demonstrated experience identifying operational, financial, and customer risks, proactively recommending mitigation strategies and trade-offs

Strong executive communication skills, with the ability to distill complex findings into concise narratives tailored to different audiences

Proficiency in advanced Microsoft Excel and Google Sheets, dashboarding tools (e.g., Tableau, Qlik, LookerStudio, etc), and experience working with testing frameworks

Demonstrated ability to balance strategic thinking with executional follow-through, ensuring initiatives deliver measurable business impact

Preferred

Familiarity with digital systems and tools (e.g., Adobe Analytics)

Exposure to A/B testing, personalization, or customer segmentation, with an understanding of how these drive digital growth

Kohl's

Go to Apply

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