Business Banking AML - Ops Sr Analyst MKTS
Jacksonville, Florida;Charlotte, North Carolina; Fort Worth, Texas
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The AML Ops Sr. Analyst MKTS plays a critical client-facing role, directly engaging with Business Banking clients to gather required information and complete periodic AML/KYC refresh activities. The analyst ensures accurate, timely, and compliant updates to client profiles in alignment with U.S. AML/KYC regulations, BSA requirements, OFAC guidance, and internal standards. This position delivers a high-quality, client-centric experience through clear, professional communication while effectively managing casework and mitigating financial crimes risk. The Sr. Analyst will partner closely with the Band 5 Manager and collaborate with Compliance, Operations, and other internal stakeholders to resolve issues and ensure seamless case execution.
Key Responsibilities
Execute client-facing outreach and information-gathering efforts to complete high-risk AML/KYC refresh reviews, including CDD/EDD updates, and sanctions screening.
Communicate professionally with external clients to obtain required information and resolve deficiencies.
Communicate directly and professionally with internal partners to obtain required documentation, clarify discrepancies, and resolve deficiencies.
Perform AML/KYC refresh reviews for Business Banking clients, including CDD/EDD updates, sanctions screening, PEP checks, and adverse media reviews.
Validate client documentation and ensure compliance with regulatory and internal policy requirements.
Maintain accurate case documentation and audit-ready evidence.
Escalate issues and risks promptly to the Band 5 Manager.
Contribute to continuous improvement initiatives by identifying process gaps and recommending enhancements.
Meet or exceed SLA and quality standards for case completion.
Required Qualifications
Strong written and verbal communication skills, ensuring clear, accurate, and client-friendly interactions.
Knowledge of U.S. AML/KYC frameworks, sanctions screening, and risk rating methodologies.
Proficiency in Microsoft 365 and familiarity with AML/KYC screening platforms.
Ability to manage workload effectively and deliver consistent results within SLAs.
Preferred Qualifications
Demonstrated experience engaging directly with external clients, ideally within Business Banking or similar commercial client segments.
Proven ability to partner effectively with sales teams to support client needs, resolve issues, and drive coordinated outcomes.
Bachelor's degree (Finance, Accounting, Business, Law) or equivalent experience.
CAMS/CFE certification or similar credentials.
Experience in AML/KYC or financial crimes risk operations (1+ years preferred).
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
