Customer Service Associate

Kelly Services • Rochester, NY • 3h ago

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Customer Support Agent to work at a premier pharmaceutical client in Rochester, NY. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation:

$17.25 per hour

9:30am - 6pm Monday - Friday

Hybrid

Why you should apply to be a Customer Support Agent:

Enjoy a hybrid work environment - in-office Monday to Wednesday.

Benefit from a l ong-term contract that provides stability and growth opportunities.

Work within a supportive team culture that values dedicated teamwork and collaboration.

Gain experience in the pharmaceutical industry with a reputable client known for its commitment to quality service.

What's a typical day as a Customer Support Agent? You'll be :

Managing order processing via email, fax, telephone, and electronic systems with accuracy and speed for small to medium-sized direct trading partners.

Monitoring open order reports to ensure orders have cleared through to physical distribution and resolving any issues as required.

Responding to and resolving standard customer inquiries and requests received via telephone, email, mail, and fax in a timely and efficient manner, including product information, ordering, order status, cancellation, tracking information, and billing requests.

This job might be an outstanding fit if you:

Hold a high school diploma

Ability to speak French (preferred)

2 years of customer service and order entry experience.

Have a basic understanding of customer service operations and possess good communication skills.

Value teamwork and have a strong desire to contribute positively to a team environment.

Exhibit dependable and consistent attendance, along with data entry skills and basic accounting and Excel proficiency.

Are self-motivated with a positive, proactive attitude and have an eagerness and capacity to learn.

What happens next

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Associate today!

GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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