Account Manager

Uber • New York, NY • 4h ago

About the Role

The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants.

As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.

What You'll Do

Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform

Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings

Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)

Build processes and standardize best-practices within merchant success and your territory

Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention

Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants

Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews

Excel in hands-on vendor management and training of new merchant features or products

Act as an ambassador of Uber Eats' mission, brand, and product Uber Eats, ensuring partners understand and leverage our platform's full potential.

Basic Qualifications

Minimum 3+ years of experience in sales, account management, operations, or a related field

Preferred Qualifications

Proficient in Mandarin

Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)

Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization

Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment

Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets

Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve

Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact

Excellent communication

Google Suite Experience is preferred

For New York, NY-based roles: The base salary range for this role is USD$69,500 per year - USD$77,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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