Library Operations Manager

MIAMI UNIVERSITY • Oxford, OH • 16h ago

Job Description Summary The Library Operations Manager serves as the manager-on-duty and a first-line decision-maker for the university's main library during assigned hours, leading front-facing student services and ensuring a welcoming, responsive, and well-coordinated service environment. As part of the Access and Borrow Department (A&B), this role reports to the Manager, Access & Administrative Services, supervises two Library Technicians and one Senior Library Technician, and oversees public spaces and service delivery to maintain a safe and productive setting for study and research. This position participates in promoting student success through delivery of student-facing services and information resources including: - Supporting ILL and Document delivery through OCLC/Illiad - Enabling rapid turnaround for resource sharing platforms, including ExLibris' Rapido. - Triaging and troubleshooting electronic resource issues - Supporting delivery of online course materials, course packs, affordable learning materials - Support of the Libraries' catalog and discovery platform (Ex Libris' Alma and Primo NDE) Job Description ### Duties/Physical Demands: - ### Act as on-site manager during assigned hours, with authority to make operational decisions and respond to issues as they arise. - ### Supervise and support A&B staff and student employees, including setting priorities, assigning work, and providing guidance during shifts. - ### Ensure the safe, orderly, and effective operation of library spaces, service desk, and study areas, responding to operational, behavioral, safety, or facilities-related issues and coordinating with campus partners (such as Physical Facilities or University Police/Fire) as needed. - ### Help ensure continued access to library services, including circulation, online resources, and interlibrary loan. - ### Triage and troubleshooting of electronic resource access issues and service interruptions, in collaboration with A&B staff and Library IT. - ### Support of library college affordability initiatives that help students access required course materials and reduce barriers to learning. - ### Observe and document patterns in service use, staffing needs, and recurring issues, and share insights and recommendations that support service quality and ongoing improvement of library services. ### ### Minimum Qualifications: - ### Bachelor's degree with minimum of 3 years post degree experience. ### Consideration will be given for candidates with: - ### Experience working in a library setting. - ### Demonstrated ability to make sound decisions independently and remain calm in fast-changing or high-responsibility situations. - ### Supervisory or lead experience in a customer-facing, operational, or facilities-based environment. - ### Demonstrated experience working in libraries providing or supervising circulation, document delivery, or troubleshooting resource access. - ### Strong communication, problem-solving, and interpersonal skills. - ### Comfort working evening and late-night hours. Additional Position Information (if applicable) ### The position has a typical work schedule of Sunday-Thursday, 4:45pm-1:15am during semesters; Hours may vary during breaks and intersession. The Library Operations Manager will serve as backup to the Libraries' Operations and Planning department during assigned hours. Required Application Documents Resume/CV and cover letter Special Instructions (if applicab

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