Business Operations Manager

Dignity Health • Prescott, AZ • 2d ago

Job Summary and Responsibilities

Are you a business leader with a passion for optimizing healthcare operations? We're on the hunt for a leader to take the reins of our Physical Rehabilitation, Preventive Medicine, and Advanced Wound Care departments. You'll be the go-to expert, directing all business operations, expertly supervising and training front and business office staff, and acting as the vital link between our departments and key stakeholders like Patient Financial Services and HIM. If you excel at streamlining workflows, coordinating resources, and ensuring seamless administrative processes while upholding the highest standards of confidentiality, this is your chance to make a real impact!

To be successful, you'll combine strong organizational skills with meticulous attention to detail, excellent communication and problem-solving abilities, and a process-focused approach, directly impacting our operational efficiency and service quality.

Maintain and enhance the self-esteem of others.

Listen and respond to others using empathy.

Ask for help from others in solving problems.

Share thoughts and rationale with others.

Provide support without removing the responsibility of others.

Responsible and accountable for all business operations, including but not limited to: the quality and efficiency of charge entry (as dictated by current charge procedures), billing operations, payment collection, charge management, admitting procedures, patient scheduling, authorization, coding issues, documentation, electronic, paper and archived records, regulatory compliance and payment collections for cash-based services. (2) Establishes and maintains standards for quality and accuracy of all business operations from first point of contact through patient discharge for all outpatient and inpatient services.

Job Requirements

Required

Minimum of two years in a health care business setting.

Previous experience in an outpatient setting with responsibility for the business continuum of charge entry to billing collections.

Knowledge/competence in billing, coding, claims management, collection and cash management.

Requires previous computer experience with proficiency in healthcare financial, registration, health information storage, and documentation programs (Examples: Cerner, Lawson, McKesson Series/AS 400, Pathways Healthcare Scheduling, Horizon Patient Folder, and Horizon Business Folder.

Requires ability to effectively prioritize and complete multiple work tasks. Good organizational and problem-solving skills.

Requires strong interpersonal skills, particularly in verbal communication and active listening. Excellent teaching and training skills.

Ability to delegate and support other staff members' work duties without removing responsibility of others or oneself.

Excellent customer service skills. excellent phone skills.

Ability to work independently, demonstrate consistent initiative with prompt problem resolution and excellent follow-through on all tasks.

Physically capable of successfully and safely completing the primary job duties and responsibilities.

Where You'll Work

At Dignity Health , living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (https://www.yrmc.org/) (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you'll find Prescott is an inspiring place to live, work, and enjoy the outdoors.

It is an inviting community with bygone charm and modern amenities.

Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures. The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care have earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020), and America's 100 Best Hospitals for Stroke Care Awards (2020, 2021) and have placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott have to offer! #hellohumankindness

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

Pay Range

$25.55 - $38.00 /hour

We are an equal opportunity/affirmative action employer.

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