2nd shift Customer Service Representative

John Deere • Johnston, IA • 6h ago

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Iowa - Johnston

Function: Customer Experience (CA)

Title: 2nd shift Customer Service Representative - 118856

Onsite/Remote: Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.

Your Responsibilities

As a Customer Support Representative for JD Intelligent Solutions Group located in Johnston, Iowa , you will:

Provide Tier 1 phone and email support for John Deere's digital tools in a contact center environment

Work solely on 2nd shift to support business hours in Australia and New Zealand

Develop and manage online support tools and solutions

Participate in closed loop problem resolution process to identify, escalate, and resolve issues

Collaborate with other functional groups, including Product Support and Software Engineering, to effectively address customer inquiries

VISA Sponsorship is NOT available for this position

What Skills You Need

Experience or knowledge related to the agricultural industry

1 or more years experience in a customer support or product support role

Experience in roles that required demonstration of excellent communication skills (written and verbal)

Experience working in a team environment and thriving on solving problems

What Makes You Standout

Experience with John Deere Operations Center

Issue resolution experience with John Deere programs and systems

High comfort level and experience with consumer software applications

Education

Ideally you will have a degree or equivalent related work experience in the following:

Bachelor's degree in Business, Management, or equivalent discipline

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

Flexible work arrangements

Highly competitive base pay and performance bonuses

Savings & Retirement benefits (401K and Defined Contribution)

Healthcare benefits with a generous company contribution in the Health Savings Account

Adoption assistance

Employee Assistance Programs

Tuition assistance

Fitness subsidies and on-site gyms at specific Deere locations

Charitable contribution match

Employee Purchase Plan & numerous discount programs for personal use

$50,916.00 - $76,368.00 + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Go to Apply

Administrative Assistant

ManpowerGroup • Maxwell, IA • 6h ago

Management & Administrative

6h ago

Go to Apply

General Motors • Des Moines, IA • 1d ago

Management & Administrative

Job Description Remote/Hybrid: This role is based remotely but if you live within a 50-mile radius of Austin, Detroit, Warren, Milford or Mountain View, you are expected to report to that location three times per week, a...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.