Account Manager

Securitas Security Services USA, Inc. • Crystal Lake, IL • 1h ago

Security Account Manager - Full Time - Crystal Lake, IL

We offer a full benefits package, PTO, weekly pay, and more!

Rate: $29.00-$30.00/Hour

We help make your world a safer place.

The Security Account Manager is accountable for the overall performance, compliance, staffing stability, and client satisfaction of a complex, multi-site security program. This role requires a confident leader who can manage disciplinary matters, elevate team performance, and ensure service delivery consistently meets contractual KPIs.

This is a hands-on leadership role responsible for driving operational performance, developing frontline leadership, maintaining strong client partnerships, and ensuring program consistency in a high-expectation environment.

What Your Day May Look Like

Client Leadership & Partnership

Serve as primary liaison for a high-profile client.

Lead monthly performance and business review meetings.

Monitor KPIs and ensure contractual service standards are consistently met.

Develop corrective action plans to address performance gaps.

Build and maintain a trusted, solutions-oriented client relationship.

Operational Oversight

Manage multiple security details, including mobile patrol, static guarding and SOC operations.

Ensure full staffing coverage and operational continuity across all shifts.

Maintain active visibility during multiple shifts of operation.

Conduct routine site visits and operational audits.

Oversee scheduling, workforce planning, and cost control measures.

Develop, revise, and implement post orders to ensure clear expectations, compliance, and consistent service delivery.

Team Leadership & Development

Lead security personnel across multiple shifts.

Address disciplinary matters promptly and professionally.

Coach and mentor team members to improve performance and prepare high-potential employees for advancement.

Promote a culture of accountability, professionalism, and continuous improvement.

Compliance & Quality Assurance

Ensure adherence to post orders, policies, and regulatory requirements.

Oversee incident reporting accuracy and investigative follow-up.

Conduct performance evaluations and implement improvement plans when necessary.

What We Offer:

Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.

Virtual Medical Appointments With Telemedicine.

Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!

Employee Assistance Program.

DailyPay Access Program!!

Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

Position Requirements

Must be at least 18 years of age.

High school diploma or GED required.

Valid driver's license and clear driving record required.

5+ years of leadership experience in security or related operational management.

Experience managing multi-site or large-scale accounts preferred.

Proficient in basic computer and technology use.

Strong background in performance management and employee development.

Experience writing or updating post orders and operational procedures.

Proven ability to manage client relationships in high-visibility environments.

Comfortable working flexible hours to support multi-shift operations.

Strong communication, organizational, and problem-solving skills.

All candidates must be willing to participate in Securitas' pre-employment screen process, including drug screen and background investigation.

Licensing # 123.000452

EOE/M/F/Vet/Disabilities

AF-NCWINIL

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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