Customer Support Center Representative

WATERSTONE BANK • Oak Creek, WI • 1h ago

JOB REQUIREMENTS: Description What is the purpose of the Customer
Support Center Representative position: This position is responsible for
creating and maintaining positive ongoing customer relationships by
providing superior customer service, personalized interactions, and
proactively seeking out sales opportunities to promote and sell all bank
products and services when beneficial and appropriate. What you\'ll be
doing in the role... Conveys an impression of service reflecting
favorably of individual, team, and bank standards, and shows a sincere
interest in meeting and exceeding caller\'s needs. Demonstrates proper
telephone etiquette; uses call center technology to effectively route
calls. Assists and educates internal and external callers with questions
relating to product knowledge, account related inquiries, consumer
electronic banking services, and troubleshooting. Serves as a resource
for internal and external callers on system related issues or questions
relating to functionality of products and services. Verifies contact
information for customers and updates as necessary; performs account
inquiries and maintenance related to the nature of each call.
Effectively uses on-line resources to ensure accuracy and communicates
information in a way each caller can understand. Effectively uses the
core processing system and other applicable tools to research and
troubleshoot caller inquiries. Has a strong knowledge of product lines
with ability to discuss benefits in line with caller\'s individual
needs. Proactively recognizes and creates opportunities to actively
promote and sell bank products and services. Maintains working knowledge
of core processing system and other applicable tools, as well as bank
policies, procedures, and regulatory requirements applicable to the
Customer Support Center. Keeps abreast of industry trends, standards,
and other external factors that may affect the department and bank.
Performs various file maintenance projects, outbound calling campaigns,
and other duties when assigned. What you bring to the table...
Experience Required: 1-2 years experience in call center and/or branch
banking environment Required: 1-2 years in a sales and goals-based
environment Preferred: 2-4 years experience in call center environment
Preferred: 2-4 years in a sales and goals-based environment Required:
Ability to use and comprehend Microsoft Word, Excel and Outlook.
Education High School diploma or general education degree (GED). Working
conditions A fast paced professional office setting. Individuals must be
flexible in work schedule and have the ability to adjust their daily
schedule as dictated by call volumes and staffing to avoid call
overflows. Perks and Benefits of Full-Time position: Outstanding
Medical, Dental, and Vision Insurance 401(k) matching Employee Stock
Ownership Plan Paid Time off Paid... For full info follow application
link. EOE-Minorities/Females/Vets/Disabled Affirmative Action Employer
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/57A19746C7854C5F

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Walgreens • West Allis, WI • 22h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

22h ago

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