Amazon Connect Technical Lead / Developer

Deloitte • Charlotte, NC • 1h ago

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on May 31, 2026.

Work You'll Do

As an Amazon Connect Specialist Senior (Technical Lead/Developer), you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:

Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)

Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)

Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)

Support sprint execution by managing dependencies and unblocking development across teams

Contribute to quality via code reviews, standards, monitoring/logging, and defect triage

Troubleshoot production issues and support release cutovers and post-go-live stabilization

Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end

3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)

2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines

Bachelor's degree in Computer Science, Engineering, or equivalent work experience

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred :

Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.

Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service

Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms

Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)

Telephony/SIP and contact center migration experience

AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training

Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $230,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

SS_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

Pharmacy Operations Manager

Walgreens • Concord, NC • 1h ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patie...

1h ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Charlotte, NC • 1h ago

Hospital & Medical

1h ago

Go to Apply

Oracle Services - Industrials Sector Leader -Senior Manager - Tech Consulting - Open Location

EY • Charlotte, NC • 16h ago

Hospital & Medical

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

16h ago

Go to Apply

Home Health Licensed Practical Nurse

CenterWell • Fort Mill, SC • 19h ago

Hospital & Medical

Become a part of our caring community and help us put health first As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independe...

19h ago

Go to Apply

Relationship Manager II - Healthcare Business Banking

PNC • Charlotte, NC • 19h ago

Hospital & Medical

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

19h ago

Go to Apply

Home Health Physical Therapist Assistant

CenterWell • Fort Mill, SC • 19h ago

Hospital & Medical

Become a part of our caring community and help us put health first As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the...

19h ago

Go to Apply

Registered Nurse/Travel RN - Neurology Progressive Care Unit

Travel Nurse Across America • Charlotte, NC • 22h ago

Hospital & Medical Sponsored

We're looking for Progressive Care Unit RNs for an immediate travel nurse opening in Charlotte, NC. The right RN should have 1-2 years recent acute care experience. Read below for more requirements. As a PCU Travel Nurse...

22h ago

Go to Apply

Progressive Care Unit - PCU RN - Travel Nurse

Travel Nurse Across America • Charlotte, NC • 22h ago

Hospital & Medical Sponsored

22h ago

Go to Apply

Certified Medical Assistant

Novant Health • Huntersville, NC • 1d ago

Hospital & Medical

What We Offer To coordinate and assist the provider to ensure safe quality/cost effective service and care for the people within the practice population. What We're Looking For Education : High School Diploma or GED, req...

1d ago

Go to Apply

Medical Scribe

CVS Health • Gastonia, NC • 1d ago

Hospital & Medical

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.