3rd Shift Service Desk Analyst

TEKsystems • Oshkosh, WI • 1h ago

Description

This position provides first-level technical support to end users across phone, email, and chat. In this role, you will serve as the initial point of contact for troubleshooting issues related to hardware, software, account access, and enterprise applications. All work is managed through the ServiceNow ticketing system.

This is an excellent opportunity for an entry-level candidate looking to gain hands-on IT experience within a global enterprise environment. It is also a strong fit for candidates with prior service desk or help desk experience who want to continue building their skills. Exposure to O365 and Active Directory is highly valued.

Key Responsibilities

Provide first-line technical support via phone, email, and chat to resolve end-user issues efficiently and professionally

Troubleshoot problems related to Windows 10/11, hardware, software, and network connectivity

Perform password resets, account unlocks, and basic user administration through Active Directory

Support users with Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint

Create, categorize, and update incident and service request tickets in ServiceNow

Escalate complex or unresolved issues to higher-level support teams as needed

Deliver excellent customer service while documenting actions and maintaining clear communication

Follow standard operating procedures to ensure consistent and accurate resolution of issues

Qualifications

Strong interest in IT support or previous experience in a help desk/service desk role

Familiarity with O365, Windows operating systems, and common troubleshooting concepts

Experience with or exposure to Active Directory user management (ideal but not required)

Ability to diagnose basic hardware and software issues

Strong communication, problem-solving, and customer service skills

Comfortable working in a ticket-based environment

Technical Skills

Help desk, Support, Help desk support, Service desk, Windows 10, Windows 11, Phone support, ServiceNow, Office 365, Active Directory, Troubleshooting, Customer service, Hardware, Ticketing system, Password reset

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oshkosh,WI.

Application Deadline

This position is anticipated to close on Mar 24, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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