This role is On-site position in San Diego
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Receive, investigate, and respond to all customer inquiries regarding shipments, products, and complaints. Interact with customers in a positive, friendly manner that ensures high customer retention. Input phone/fax orders and relative data into the computer by performing the following duties:
Essential Responsibilities of the Position (includes the following; other responsibilities may be assigned):
Actively participates in the Quality Improvement Process by processing customer complaints and helping bring clarity to the issues which need to be addressed by the Quality and Operations Teams.
Acts as customer support for the Latin American market, which encompasses Mexico, Central America, and South America.
Talk with customers by phone concerning orders, returns, and shipments, and provide product information on claims, processes, and warranties.
Receive & input orders and ensure they are filled in an accurate and timely manner.
Call customers when necessary to advise shipment delay and/or information necessary to process orders.
Answer product availability questions, suggesting information about other products and services. Follow through on customer requests as needed.
Initiate tracers with carriers.
Make changes to or cancel orders/backorders.
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
Initiate file maintenance for corrections to the computer's customer file.
Perform clerical duties such as filing invoices.
Fill out forms and determine changes for services requested.
Provide assistance to other service centers as the need arises.
Respond to questions about their orders and shipments.
Handle all customers in a professional manner.
Obtain customer feedback information.
Adhere to all company policies and procedures.
Non-Essential Responsibilities of the Position:
Perform all other duties and special projects as assigned.
Assist the other staff members with tasks that assure the day's business is completed and done so in a timely and efficient manner.
High School diploma or GED; Associate's Degree preferred.
Bilingual (English/Spanish), oral and written.
Excellent customer service skills (friendly, courteous, professional, and helpful).
Proficient with Microsoft Windows 2000/XP Professional. -
SAP experience strongly desired.
Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.
Ability to calculate figures and amounts.
Strong verbal, written, and interpersonal skills.
Ability to organize and prioritize work.
Strong work ethic, with focus on attendance and punctuality.
Solar Gard is a global leader in patent-protected film technologies for solar control and surface protection across the automotive, residential, and commercial industries. As the Performance Film Solutions Division of the global glass and building technology icon Saint-Gobain - a company whose 360-year legacy originated with the Hall of Mirrors in Paris' Palace of Versailles - Solar Gard builds upon decades of work to offer-
proprietary solar control and safety film solutions. The company's product portfolio delivers unmatched results in enhancing and protecting vehicles, homes, and buildings, and most importantly, the passengers, residents, and tenants inside.
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNAHRCompliance@saint-gobain.com .
Certain states require pay information to be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' well-being and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the local pay range for this position, which is $21.00 to $27.00 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience, among other factors. In addition to the hourly base pay rate, this position is eligible for periodic bonus payments/an annual bonus. The targeted bonus amount can be up to 10% of the hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs/week * 52wks)) for this position is $48,000 to $61,700. Bonus payments are part of variable compensation and, by nature, can vary based on company and individual performance and are not a guarantee.
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Additional Pay Incentives for This Role Includes:
Standard Overtime (Hourly Rate * 1.5)
Employees have the flexibility to choose the benefits that best fit their individual needs:--
Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.--
Medical, Prescription Drug, Vision, and Dental Insurance--
Healthcare Saving Account and Flexible Spending Account options--
LiveWell Wellness Program--
Employee Assistance Program (EAP)--
Paid Time Off and Paid Parental Leave--
Retirement and Protection - Helping to make the future life you want a reality.--
401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan--
Company-provided Life Insurance, AD&D, Short-Term Disability--
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance--
-Additional Benefits - Helping shape the experience and impact you want--
Group Legal--
Identity Theft Protection--
Auto and Home Insurance--
Pet Insurance and Discounts--
Back-up Child & Elder Care--
PerkSpot-Employee Discount Program-
