Summer Intern - Child Support - Southern Region - Litigation Assessment - Taunton location

State of Massachusetts • Taunton, MA • 2h ago

Agency Overview The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent Bureau/Division Overview The mission of the Department of Revenue's Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency. DOR/CSS's core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities. Position Summary The intern will be providing support and general administrative support to the Litigation Assessment team. Litigation Assessment Support Assisting the Litigation Assessment Team with obtaining documentation necessary for referrals to attorney staff Gathering necessary documents from customers to support case evaluation Reviewing data reports for trends and patterns in case referrals Customer Communication Contacting DOR/CSS customers by telephone to request documentation and information Providing guidance to customers on required documentation for litigation assessment Following up with customers to ensure timely receipt of necessary materials Administrative Support Performing routine administrative tasks including copying, mailing, and assembling document packets Organizing and maintaining case files and documentation Tracking document receipt and case progression Litigation Assessment Team Collaboration Working directly with the Litigation Assessment Team on day-to-day office operations Supporting case file preparation and completeness review Project Exposure and Learning Opportunities - throughout the internship, the intern will have opportunities to: Learn about the litigation assessment process and criteria for attorney referrals Gain exposure to data analysis by reviewing reports for trends and patterns in case outcomes Understand the documentation requirements for different @types of child support cases Work on special projects that may include improving customer communication protocols, streamlining document collection processes, and identifying patterns that inform case prioritization Preferred Qualifications Familiarity with remote work technology Customer Service experience Ability to handle confidential information First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Community and Social ServicesOrganization: Department of Revenue Title: Summer Intern - Child Support - Southern Region - Litigation Assessment - Taunton location Location: Massachusetts-Taunton-540 Myles Standish Blv Requisition ID: 260001R5

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