Summary The Patient Centered Management Module (PCMM) Program Specialist for Ambulatory Care/Primary Care at the Orlando VAHCS and collaborates with Ambulatory Care Leadership, Primary Care Section Chiefs, Nurse Managers, Primary Care Physicians, HAS, Pharmacy, Nutrition, Social Work, Mental Health, Whole Health, Home Based Primary Care, Spinal Cord Injury, Infectious Disease, Transition Care, GPM, Chief of Staff, and Director's Office, and staff to maintain program integrity and data. Responsibilities Duties and responsibilities include, but are not limited to: Maintain application functionality, utilization, and resulting data. Serve as technical expert and troubleshoot user issues. Regularly meet with Primary Care leadership to review provider panel management data and staffing ratios. Delegate PCMM user permissions to facility staff. Establish and manage Patient Aligned Care Team (PACT) team-lets, position setup, staff, their FTE assignments, and patient assignments. Maintain and develop streamlined processes affecting PCMM. Maintain oversight of Multi-PACT approval and disposition for timely completion of active assignments. Setup and define teams, assign staff positions, and assign patients. Allocate user permissions and manage reports, outputs, and mail messages. Manage the hospital's large PCMM database. Coordinate with various departments to maintain data integrity. Resolve alerts and disseminate PCMM-related information to stakeholders. Oversight on assignment and attrition based on patient data. Work with PACT staff for clinical input on patient panel attrition. Determine and coordinate Veteran patient panel assignments. Comply with VHA Handbook policies for exceptions and multiple assignments. Collect, compile, and track data in support of program operations. Perform database searches, prepare reports, and maintain records. Monitor and validate data related to PCMM. Conduct internal audits and oversee patient processing activities. Assist in the preparation of statistical reports for Ambulatory Care Service. Work Schedule: Monday-Friday, 8:00am-4:30pm Travel-Periodic Basis: Travel to facility CBOCs and divisions/sites of care is required to verify/validate rooms, staffing, and primary care setup. Virtual: This is not a virtual position Position Description/PD#: Program Specialist-Patient Centered Management Module (PCMM)/675-07258-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do work. However, there may be some walking, standing, bending, carrying of light items, such as papers, books, and charts. Travel to facility CBOCs and divisions/sites of care is required to verify/validate rooms, staffing, and primary care setup on a periodic basis. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/20/2026. Preferred Experience: 1 full year of graduate level education Experience with PCMM software (highly preferred) Experience in Primary Care/Patient Aligned Care Team setting Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. GS-7: You must have at least 52 weeks service in position no more than two grades lower (GS-05) GS-9: You must have at least 52 weeks service in position no more than two grades lower (GS-07) The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: GS-7 Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the GS-05 grade level in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Apply knowledge of VHA & Orlando VA Health Care System policies, procedures, and VHA directives and regulations; Adapt analytical techniques and evaluation criteria for program measurement and improvement; Leverage extensive knowledge of primary care operations and systems; Develop and modify work methods, management processes, and administrative procedures; Incorporate in-depth knowledge of clinical practices related to patient management, consults, clinic creations, and maintenance; Understand and implement Patient Aligned Care Teams (PACT), Behavioral Health services, Non-Primary Care Services, and Community Care Services; Operate outpatient processing systems, VISTA Scheduling package, and appointment management software; Gather, analyze, and evaluate clinic process information; Utilize Pyramid Analytics, CPRS Electronic Health Record, VISTA, and PC software programs (Word, Excel, Power Pivot, PowerPoint) to compile and extract data and create reports; Plan, set priorities, and coordinate activities; Execute various analytical tasks to conduct comparative studies. Complete basic statistical analysis to explain hypotheses and provide further insights., OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 1 full year of graduate level education or superior academic achievement. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation., OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4-year course of study. GS-9 Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the GS-07 grade level in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Apply knowledge of VHA & Orlando VA Health Care System policies, procedures, and VHA directives and regulations; Adapt analytical techniques and evaluation criteria for program measurement and improvement; Leverage extensive knowledge of primary care operations and systems; Develop and modify work methods, management processes, and administrative procedures; Incorporate in-depth knowledge of clinical practices related to patient management, consults, clinic creations, and maintenance; Understand and implement Patient Aligned Care Teams (PACT), Behavioral Health services, Non-Primary Care Services, and Community Care Services; Operate outpatient processing systems, VISTA Scheduling package, and appointment management software; Gather, analyze, and evaluate clinic process information; Utilize Pyramid Analytics, CPRS Electronic Health Record, VISTA, and PC software programs (Word, Excel, Power Pivot, PowerPoint) to compile and extract data and create reports; Plan, set priorities, and coordinate activities; Execute various analytical tasks to conduct comparative studies. Complete basic statistical analysis to explain hypotheses and provide further insights., OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or, 2 full years of progressively higher level graduate education leading to such a degree or, LL.B. or J.D., if related. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation., OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
