Job Description:
Account Managers are the core connection between our most influential customers and DealerOn. They are the leading point of contact and own the retention and growth of our holistic business partnerships. It is their responsibility to drive the development and execution of comprehensive marketing strategies that cover all levels of the customer's business. They own removing roadblocks and risks to help foster strategic growth across all DealerOn products and services, ensure consistency and cohesion across stakeholders/stores, accelerate digital marketing performance and manage all retention efforts for any customer they partner with. This a remote, senior level position reporting to the Sr. Director of Enterprise Success or Director of Customer Success.
Essential Functions:
Responsible for overseeing the product delivery and optimization for all products and services aligned to their key customers
Responsible for meeting the required revenue and retention targets set by the DealerOn Customer Success department
Responsible for elevating the digital performance of their customer's products and services aligned to the needs of their customer's business goals
Creates and owns the delivery of marketing strategies that drive the customer's business success
Builds and owns the decision-maker relationship and uses customer feedback to identify opportunities for growth and increases product penetration
Forecasts market trends and utilizes them to inform customer strategies
Develop and provide digital marketing analysis and recommendations to all influential contacts within the customer's organization
Influence customer brand positioning and narrative while targeting the proper audience based on customer's business goals and monthly targets
Responsible for organizing corporate and rooftop level communication plans and engagement
Accountable for overseeing any launches of new products and ensuring proper integration into the customer's holistic marketing strategy
Regularly pilots custom strategies that are tailored to the unique needs of the customer
Be the point of contact for escalations and triaging product and process needs
Own retention efforts for all clients, as well as the coordination of save processes for any
cancellation or at-risk customer
Own the holistic growth plan for owned customers in effort to hit yearly group growth initiatives
Drive internal account team partnerships and meetings that support the needs of the customer experience and result in high performing marketing strategies
Required Skills/Experience:
7-10+ years of experience owning customer relationships with goals for both growth and retention
5+ years of Automotive Industry experience
5+ years of digital marketing experience developing and managing omni channel strategies
Demonstrates familiarity with all aspects of digital marketing, including but not limited to Website, SEO, Paid Advertising, Reputation Management, Conversion Optimization, Social Media Marketing and Lead Management best practices
Demonstrates an understanding for the incorporation of traditional marketing strategies and the impacts to digital marketing strategies
Showcases a strong understanding of Google Analytics and other analytics platforms with an ability to extract insights and use data to present and execute strategies that are aligned to the customer's strategic goals
Demonstrates outstanding organizational, time management, and communication skills
Able to confidently work through complex product/customer scenarios and solution independently
Demonstrates excellent presentation abilities to decision makers and members of the C Suite
Able to independently work with C-Suite executives (internally and externally) and drive communication plans that expertly incorporate all influential stakeholders for their owned customer counts
Able to create a holistic digital marketing strategy, utilize all available channels, and understand the performance impact of each
Is a self-starter, with the ability to independently own customer success and seamlessly work cross-functionally to accomplish set goals
Demonstrates the ability to assess and implement emerging market strategies, best practices and tools
LI-Remote
The salary range for this position is $80,000 - $100,000.
The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions.
This position is open to US residents only.
About Us:
We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it's all due to the talented and diverse team we've been lucky enough to assemble.
Perks and Benefits:
Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:
Medical, dental and vision insurance
Company matched 401K plan
Flexible PTO + Sick Leave
6 weeks paid Parental Leave
8 Paid National Holidays
Company-paid basic Life Insurance
Voluntary supplemental Life Insurance
Voluntary long-term/short-term disability insurance
Voluntary Pet Insurance
Optional Healthcare/Dependent Care FSA Account
DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team.
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