911 Dispatcher FT/PT

Knox County • Mount Vernon, OH • 1d ago

911 Dispatcher Knox County Full Time and Part Time positions available Objectives

Under general supervision, the Communications Technician performs a variety of communication-related functions providing dispatch and other communication support services involving police, fire, emergency medical and other city public safety responders.

Essential Functions

Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County

Dispatches appropriate personnel to calls for service

Maintains contact and provides information to coordinate on-site activities of personnel

Operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send andreceive messages and/or request and receive law enforcement data

Receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.)

Collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel

Understands state and local laws and prepares relevant documentation

Receives and screens emergency telephone calls

Provides medical, fire and law enforcement advisement to callers

Enters and retrieves information into and from computer

Receives and understands location-based information to assist in dispatch

Receives and understands GIS, mapping and aerial photographic information

Monitors businesses and residential premises burglar and fire alarm systems

Monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives

Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature

Maintains record of communications; keeps logs of daily events; and processes daily report

Assists with the training and development of new employees and/or co-workers

Attend required trainings or organizational meetings as scheduled

Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g., government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system

Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; attends training as required

Meets all job safety requirements and all applicable safety standards that pertain to essential functions

Demonstrates regular and predictable attendance

Performs other related duties as assigned

Job Standards

Must have high school diploma or equivalent. Must possess or have ability to obtain Emergency Medical Dispatch certification; must possess or have ability to obtain American Heart Association CPR certification; must possess or have ability to obtain Telecommunicator I certification (APCO); must possess or have ability to obtain L.E.A.D.S. Basic Operator certification (ODPS); must possess or have ability to obtain NIMS 100, 200, 700 and 800 certifications (FEMA). Must have reliable transportation to work and off-site trainings as required. Must meet and maintain all required licenses and certifications as a condition of employment. Pursuant to the employee contract, all non-pr

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