Summary This position serves in the Office of the Director and is located in the Central Ohio VA Healthcare System, operating under the Department of Veterans Affairs, VHA, and VISN 10. The system consists of an independent outpatient ambulatory care center and approximately 4 Community Based Outpatient Clinics located throughout the State. The medical center patient care functions are diverse including behavioral health care, nursing home health care, veterans outreach programs and research. Responsibilities Assess people, processes, content and strategies through which information is collected and provide recommendations for information strategy, knowledge management and /or records management for improving quality, transferring knowledge, process improvement, requirements gathering; Works with other offices ensuring flow of information and content for completion of projects, objectives and initiatives. Conducts computerized literature or correspondence searches in support of executive leadership or senior managers in meeting the information requirements for development, delegation or execution of action plans or initiatives and impact analysis. Development, implementation, maintenance, tracking, and trending of all action items received in the front office of the Associate Director for Patient Care Services (ADPCS) and where the SES Medical Center Director is ultimately responsible. Screens correspondence to determine necessary action to be taken, extensive knowledge of the Directors Office missions and functions, goals and objectives, and organizational structure. Keeps abreast of developments in information strategy best practices, and change management communication in support of the execution of complex projects impacting the delivery of patient care. Performs objective internal assessments and studies to analyze variances. Serves as the front office administrative liaison to VISN and VA Central Office on suspense or related action items. Inquiries and/or requests are handled expeditiously; responses are reviewed for proper content and returned within the expected timeframes to the appropriate program office. Develops options and recommendations for the Director or proceeds independently, based on in-depth knowledge of healthcare processes, information management and knowledge of the views of the Director on a wide variety of issues. Develops detailed reference information in support of mandatory senior executive core qualifications in accordance with senior executive service qualification guidance. Collaborates with SharePoint development resources and facility or VISN stakeholders as necessary to meet collection development, data storage, preservation, stewardship and access challenges related to digital content creation and knowledge management for assigned SharePoint site collections. Monitors trends regarding digital library initiatives such as usage, shares information with other staff, as appropriate, and applies it to planning, program development and continuous improvement. Schedules and manages the occurrences and agenda for the Nurse Executive Council and Patient Services Executive Board. Assists as well with other executive boards and staff meetings. Including facilitating attendance and presentation. Assists Project Managers, Change Managers and functional leads in distributing information, balancing workload, assigning tasks, and integrating internal customer requirements or participation into project or change planning, scoping, development, and design. Participates in devising strategies or administrative research to effectively, capture, manage, and search resources and references for recurring use in preparing routine documentation or completing tasks. Maintains materials that reflect present and anticipated needs as digital library. Supports development and usage of collaboration tools on Microsoft Teams, Microsoft SharePoint, Light Electronic Action Framework (LEAF) and other platforms. Work Schedule: Monday-Friday; 7:30am-4:00pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Staff Assistant/PD913020 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Process improvement, staff training, office program planning, liaison communication, managing committees and conferences, making recommendations to leadership. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have: master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education. Preferred Experience: Administrative experience supporting executive leadership. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying of light office items. The work is performed in an office setting which require normal safety precautions typical for offices and meeting rooms. The work area is adequately lighted, heated, and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
