Personal Lines Account Manager

HUB International • Kalamazoo, MI • 1d ago

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunities!

Benefits you may enjoy working at HUB International Midwest-East:

Medical, Dental, and Vision (PPO, HMO, and HSA)

Comprehensive Wellness Program

401(k) Retirement Plan

Life and Disability Plans

Vacation, Holiday, Sick, and Personal Time Off

Pet Insurance

Bonus Program

Comprehensive Onboarding Program

Continuing Education / Personal Development Programs

Flexible Work Arrangements

Employee Engagement Events

Dress for Your Day Dress-Code

Service Awards

Here's Where You Come In

Lead the customer service function and client segment strategy for your book, retain clients and revenue, grow book by account rounding and asking for referrals. Reduce E&O exposure.

Job Responsibilities

Lead the customer service and client segmentation strategy for your book

Develop and maintain relationships with target market clients to ensure that service needs are met proactively

Manage client segmentation for your book of business, reviewed annually

Gain an understanding of client insurance objectives and make recommendations

Analyzes and compares insurance plans to determine suitability

Provide advice to clients on claims as needed

Coordinate with Sales Executives to ensure a smooth onboarding process

Act as liaison between clients and carriers to solve issues

Utilize carrier service centers as necessary

Retain clients and revenue

Lead your clients annual review process and deliver our customer service commitment based on client segmentation

Ability to effectively communicate rate increases in a way that highlights our value

Lead the remarket process with Associate Account Managers as necessary

Notify Channel Leader and Team Lead of at-risk accounts over $1k revenue

Grow book by account rounding and asking for referrals

Develop new business revenue from existing accounts via cross sell and referrals

Contact clients on monoline list and prior year lost business report for opportunities

Prepare and present insurance quotes to clients based on need

Reduce E&O exposure

Responsible for ensuring all appropriate documentation in Epic

Understands Michigan Essential Insurance Act and other regulatory requirements

Job Requirements

Valid Michigan Property/Casualty insurance license

Current with all necessary CE credits in required lines and states

3+ years' experience and demonstrated proficiency in insurance account management role

Superior customer service and problem-solving skills

Ability to work in a team environment

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and agency management system

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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