Director of Front Office

Hyatt • Nashville, TN • 1d ago

Description:

Join the Hyatt family! We are seeking individuals who are passionate about providing exceptional care and service to others. At Hyatt, we offer comprehensive on-the-job training and take pride in supporting the growth and development of our colleagues.

We provide a competitive benefits package, including Medical, Dental, and Vision coverage, 401(k), Life Insurance, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), Tuition Reimbursement, and outstanding Travel Perks.

Come grow your career with us!

At Thompson Nashville, we believe our guests select Thompson because of our caring and attentive Colleagues who are focused on providing efficient service and meaningful experiences.

The Director of Front Office is responsible for all functions of the Front Desk, Bell, Guest Services, Concierge, and Valet. As a department head, this person will direct and work with managers and colleagues to successfully execute all front office operations, including guest arrival and departure procedures. This position must possess strong communication skills and demonstrate leadership abilities.

Essential Functions

Responsible for short and long term planning and the management of the hotel's Front Office operations

Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

Maintain guest room inventory

Coach and counsel colleagues to reflect the company's service standards and procedures

Perform all tasks of a Front Office Staff as needed to facilitate service

Ensure all operations and cash handling are done per policies and procedures

Maintain excellent communication with the housekeeping department

Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

Analyze, investigate, and resolve guest complaints

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

Ensures proper staffing levels for customer service goals

Qualifications:

5 years or more of progressive hotel Rooms Management experience

Service oriented style with professional presentations skills

Hotel/Hospitality degree an asset

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-TN-Nashville

Organization: Thompson Nashville

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: NAS002764

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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