Account Services Coordinator

Aston Carter • Cordova, TN • 2h ago

Job Title: Account Services Coordinator

Job Description

We are seeking a dedicated Account Coordinator to establish and maintain relationships with retail customers, consumers, and the outside sales team. This role involves processing sales orders, handling payment and pricing discrepancies, and managing returns requests. The ideal candidate will be responsible for resolving customer inquiries through phone and email, developing product knowledge, and understanding customer sales programs and promotions.

Responsibilities

Establish and maintain relationships with retail customers, consumers, and outside sales team.

Process sales orders and address any errors in payment terms or price discrepancies.

Manage returns requests for designated accounts.

Answer incoming telephone calls and ensure one call resolution.

Develop knowledge of product form and function.

Understand and communicate customer sales programs and promotions.

Process requests for sales and show samples.

Coordinate with Supply Chain on large and out-of-stock orders.

Collaborate with Credit Department on credit holds and pricing disputes.

Track rollout orders to ensure timely delivery.

Work with warehouse staff to meet specific shipping requirements.

Prepare documents to address customer fines and file rebuttals.

Update customer websites with tracking information and order details.

Troubleshoot product-related issues and find resolutions.

Prepare warranty, parts, and replacement orders.

Respond to information requests via email.

Participate in technical training classes.

Perform additional duties as assigned.

Manage accounts and price changes using Infor LN ERP system.

Essential Skills

1 to 2 years of customer service experience.

Excellent written and verbal communication skills.

Proficiency in Microsoft Office and intermediate Excel skills.

Strong data entry skills.

Action-oriented and detail-oriented.

Conflict management and resolution skills.

Customer-focused and excellent listening abilities.

Team player with problem-solving capabilities.

Additional Skills & Qualifications

Associate degree preferred.

EDI experience preferred.

Experience with Infor LN/SAP/Cloud-based ERP preferred.

Account management experience preferred.

WMS experience preferred.

Work Environment

This is a hybrid position with the flexibility to work from home on Mondays and Fridays. From Tuesday to Thursday, you will be required to work in the office. The work environment supports a blend of remote and in-office work, allowing for collaboration with team members in a dynamic setting.

Job Type & Location

This is a Contract to Hire position based out of Cordova, TN.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cordova,TN.

Application Deadline

This position is anticipated to close on Mar 20, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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