Summary The Teller is responsible for establishing and maintaining a complex Agent Cashier Unit assigned to Fiscal Service. Primary duties involve cashier activities composed of the broad areas of collection and disbursement of funds and proper distribution of salary checks and earnings and leave statements. In this capacity, the incumbent is designated as an authorized Agent of the Treasury Department and is personally held responsible for the Treasury's advance. Responsibilities Tellers perform a very critical role within the VA system and function independently with a broad knowledge base and receive minimal supervision. Duties include, but are not limited to: Responsible for planning, staffing, directing, and training all activities of the Unit, taking prompt action as necessary to modify and/or change existing practices with the objective of efficiency in operations and maintenance of work on a current and accurate basis in accordance with all existing laws and regulations. Balance accounts daily to ensure that the disbursing fund and collections are properly accounted for. Must insure against improper disclosure of the safe combination and to insure the combination is changed at least once annually and/or in accordance with manual requirements Responsible for all Agent Cashier input to the Austin Finance Center and Treasury reports, reconciliations, and all disbursements and receipts of cash instruments. Determines the acceptability of payment documents and cash items, aided by knowledge of Treasury Department and Department of Veterans Affairs regulations. Collections received from insurance companies are for inpatient and outpatient services provided to veterans and non-veterans that are billed under the Medical Care Cost Fund program. Resolves technical problems not covered by precedents or established policies. maintenance and withdrawals from a depository checking account; Citicorp Convenience Checks; Third Party-Insurance Company Collections for the MCCR Program; Pharmacy, Means Test, Inpatient, and Outpatient Co-Payments; and VISA/Master Card Credit payment systems. Must insure against improper disclosure of the safe combination and ensure the combination is changed at least once annually and/or in accordance with manual requirements. Analyze work requirements and determine resources, equipment, and other needs to efficiently and safely accomplish customer service assignments. Assigns and explains work requirements to Teller and Imprest Fund staff for new or changed policies, functions, goals, and processes. Makes cash payments to patients, employees, and cash replenishments. Receives receipts, deposits, and accounts for collections received. Assumes personal financial accountability for any monetary loss which results from the performance of duties. Responsible for preventing access of unauthorized individuals to the Agent Cashier Office and maintaining and practicing appropriate security measures. Work Schedule: Monday - Friday, 7:00 a.m. - 3:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Teller/PD19024-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: collecting cash, checks, and/or credit card payments; preparing receipts and deposits; reconciling payments received; and balancing accounts to ensure the disbursement and collection of funds are properly accounted for. Preferred Skills: Accurately gathering and analyzing data, facts, and documents and determine their validity. Interacting with the public clearly and concisely while providing financial customer services. Using automated systems, a personal computer, a calculator, and other office equipment. Handling cash transactions. Accounting and/or other financial management methods, techniques, precedent cases, and procedures to resolve especially difficult or sensitive problems. Working knowledge of travel rules and regulations, including travel card policies. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical) Oral Communication Principles of Accounting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, with some walking, standing, bending, and carrying of light items, such as paper, computer reports, and files. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. The VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
