Summary The Administrative Officer for the Community Based Outpatient Clinic. The incumbent is responsible for oversite and management operation matters for 84 FTE. The incumbent is responsible for a wide range of administrative functions relating to the CBOC healthcare delivery system. They are directly accountable to the Section Chief for Primary Care. Responsibilities DUTIES: Clinical Operations Management, Data Analysis & Advisory Function Supports the administrative management and Nurse Executive of a wide range of functional program staff, personnel, HAS space and construction related issues, acquisition, who are assigned, matrixed, or deployed to CBOCs. Responsible for providing strategic planning and direction, and the administrative management structure to support a comprehensive CBOC delivery system. Responsible for CBOC strategic planning together with the ambulatory care management, marketing and new program development, information management, medical records management, administrative support for CBOC education activity and establishing and implementing performance measures to provide ongoing assessments of service quality, administrative proficiency and cost effectiveness. Has extensive delegated authority and freedom of action to provide administrative leadershp and direction for the planning, development and management of services. Performs detailed analysis, evaluation, and recommendations on improving the effectiveness and efficiency of work methods, procedures, organization, manpower utilization, distribution of work, management controls and information/documentation. Acts as the specialist in administrative matters related to the management of the CBOCs; determines and advises on program needs to assure maximum utilization of space, equipment, staff, and funds and develops alternative courses of action for the improvement in care. Strategic Planning, Program Development and Marketing Responsible for providing the leadership to establish a long and short-term strategic planning process that will consider and effectively integrate the missions of the VHA, VISN, and Medical Center; and the identified needs of the veteran population in partnership with ambulatory care leadership. Measuring, Systematically Improving the Effectiveness of CBOC Programs Expected to be familiar with the quality of care standards and various accreditation or regulatory requirements relating to all components of the CBOCs. Must assure that administrative and clinical programs and policies are integrated in order to meet the unique need of the patients. Conducts studies of health care system programs and operations and makes recommendation for improvements to reduce cost and increase efficiency and effectiveness without compromising service. Leads and /or actively participates in projects throughout within Primary Care. Personnel Management Must have knowledge of government-wide and VA requirements in order to accomplish the administrative functions of the CBOC workforce. Work is primarily sedentary, although some slight physical effort may be required. Able to deal effectively with organizational change, role ambiguity and the stresses of juggling many priorities and rapidly responding to unanticipated critical situations. Work Schedule: Mon - Fri 8:00 am - 4:30 pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Administrative Officer/PD01788O Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS-11 grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: . OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph. D or equivalent doctoral or 3 full years of progressively higher level graduate education leading to such a degree or LL.M if related OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You will be rated on the following Competencies for this position: Administration and Management Budget Administration Communications Contracting/Procurement Information Management Planning and Evaluating Stakeholder Management Written Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Must have a general knowledge of full range of services and practice at the Community Based Outpatient Clinics. Excellent understanding of VHA and CMCVAMC organization structure and Knowledge Knowledge and experience with qualitative and quantitative methods, methods used to implement complex management processes, administrative policies, regulations and directives, data management, relationships between differing VHA healthcare programs Must be able to plan, organize and direct a team and to negotiate effectively with senior management to accept and implement recommendations where the proposal involve substantial use of resources or changes in established procedures Effective communicator Skilled in preparing extensive reports Public Speaking Skills Expert knowledge of theories and principles of healthcare administration and organization, and of administrative laws, regulations, policies and precedents applicable to the administration of important programs. Decision making Customer Service Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. The Philadelphia VA Medical Center provides health care to Veterans living in America's fifth-largest metropolitan area. The facility is staffed by approximately 3,000 employees and supports 145 acute care beds, 135-bed Community Living Center, and serves a unique Veteran based of 60,000 patients. Affiliated with the University of Pennsylvania and numerous other allied health schools and colleges, the Philadelphia VAMC offers comprehensive surgical, medical and psychiatric care to include special emphasis programs, alcohol and drug dependence treatment, and rehabilitative care. Additional information can be found on our internet site https://www.philadelphia.va.gov/ For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
