Senior Operations Manager
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class fulfillment network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based fulfillment centers. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair!
What You'll Do
Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the fulfillment center operations.
Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations
Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation
Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors
Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans
Partner closely with a variety of groups company- wide, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects
Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise
Contribute to the development of new tools, processes and technology which make our teams more efficient and effective
Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations
Regularly communicate performance trends and improvements to the organization
What You'll Need
5+ years of e-commerce, supply chain, operations, or logistics experience.
Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design
Demonstrated passion and continued focus of safety as a value rather than just a priority
Strong defect reduction, process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation
Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company
Able to hit the ground running - a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately
Demonstrated leadership in building a culture of Continuous Improvement for process and operations
Strong analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions.
Technologically savvy, collaborative confident leader, familiarity with google suite products a plus
Extremely organized, meticulous and detailed oriented
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
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About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
