Analyst, IT Service Center

Cardinal Health • Madison, WI • 19h ago

What IT Service Center contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Service Center resolves client/customer technical issues through virtual, real-time communication with clients/customers in accordance to service level objectives, processes, and procedures. This job family serves as a liaison between the client/customer and other internal Information Technology resources to resolve business issues related to technologies and, as necessary, escalates complex and large-scale issues to other job families. IT Service Center maintains a knowledge repository which is maintained for use across IT to assist in supporting clients/customers.

The Nuclear & Precision Health Solutions Support Team is a full-service technical support center that provides immediate assistance for customers and clients utilizing Cardinal Health applications and hardware. This includes the support of proprietary business applications, and Windows-based business-to-business products and solutions, pharmacy management tools, standard desktop applications, and the associated hardware platforms, databases, and network connectivity.

This individual must be okay with flexible work schedules (work hours will cover 7:00am-8:00pm EST, Monday through Friday including Holidays). After training this opening will be for the 11:00 AM - 8:00 PM EST shift.

Responsibilities

Provide technical support to the organizations internal/external users of computer applications and hardware.

Answer questions regarding system procedures, online transactions, systems status and downtime procedures.

Serve as a liaison between customer/client and IT to resolve business issues related to technologies.

Collaborate with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.

Maintain a troubleshooting tracking log ensuring timely resolution of problems.

Manage user access rights.

Qualifications

0-2 years of experience, preferred

Bachelor's degree in related field, or equivalent work experience, preferred

Experience supporting proprietary software applications, Microsoft Windows 7/10

Experience in an inbound phone support or customer service environment

Experience setting up and supporting network printing using TCP/IP

Fundamental understanding of networking including TCP/IP, WINS, DNS

Switch and Router setup and troubleshooting

Experience supporting label printers

Fundamental understanding of SQL is a plus

Knowledge of Nuclear Medicine is a plus

What is expected of you and others at this level

Applies basic concepts, principles and technical capabilities to perform routine tasks

Works on projects of limited scope and complexity

Follows established procedures to resolve readily identifiable technical problems

Works under direct supervision and receives detailed instructions

Develops competence by performing structured work assignments

Anticipated hourly range: $22.30 per hour - $28.80 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 05/04/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

LI-Remote

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

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