Resident Concierge-Per Diem

Applewood Retirement Living • Amherst, MA • 7h ago

Reesident Concierge-Per Diem SUMMARY: The Concierge responds to a wide
variety of requests, ensuring the needs of the community are clearly
understood and addressed to maximize resident satisfaction. As the first
point of contact for residents, prospective residents, visitors and
vendors, the Concierge\'s primary responsibility is to satisfy or exceed
the resident expectations, as well as serve as a liaison to various
departments. Residential Concierges embody professionalism and extensive
customer service skills. The Concierge also develops and maintains
positive relationships, making sure to address concerns or issues in a
timely and professional manner. Responsible for safeguarding
confidentiality of residents. ESSENTIAL FUNCTIONS: Performs job
functions in a manner consistent with the mission and goals of the
Loomis Communities. Adheres to The Loomis Communities Compliance and
Ethics Program. Demonstrates an awareness of, a respect for and
attention to the diversity of the people with whom they interact
(persons served, personnel, families/caregivers, and other stakeholders)
that is reflected in attitudes, behavior and services. Assists residents
and their guests in a courteous and efficient manner; and plays a vital
role in ensuring the overall resident satisfaction. Provides concierge
services to residents and visitors to include but not limited to dinner
reservations, transportation services, housekeeping, room reservations,
receive, store, and retrieve packages for residents. The concierge helps
residents get timely resolution on housekeeping and maintenance issues.
Ensures the safety and security of the community, by being aware and
knowledgeable about who is entering and exiting the property; and
ensures non-residents (e.g. guests, tradesmen, deliverymen or others)
are approved by the resident or the management office. Assists with
training and guiding new security personnel in acclimating to the
operations of The Loomis Communities. Performs security duties as
assigned (Patrol property, write activity reports, call police or fire
departments in cases of emergency)Provides administrative
responsibilities, such as keeping records of resident vehicles, phone
numbers, deliveries, frequent guests, preferences and local maintenance
and service providers. Serve as First Responder to the emergency call
system for independent living, and respond quickly in case of an
emergency. Maintains pride in the property\'s maintenance and appearance
needs, by ensuring lobby and public areas are neat and orderly.
Maintains a professional, courteous and calm demeanor in an active area.
Provides administrative support to Administrative Assistant and
Executive Director as needed. Completes financial and petty cash
transactions. QUALIFICATIONS: Preferred Education: High School Diploma
or GED Preferred Experience: Previous customer service experience
Skills/Compentencies: Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in
standardized situations. Ability to read, write, and speak English.
Ability to relate well to all residents, including the emotionally
upset. Ability to deal tactfully with personnel, residents, family
members, visitors and the public. Ability to report to work regularly
and promptly. Ability to work beyond normal hours when necessary.
Excellent customer service skills and effective phone communication
skills. Ability to monitor and respond to email, troubleshoot minor
resident technical issues, update daily schedules, create sign-ups.
Ability to utilize Microsoft Office Suite.

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