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Hotel Front Desk Coordinator, Inn on Woodlake

Kohler Co. • Kohler, WI • 12h ago

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Oversee, lead, train and provide prompt, courteous and professional guest service in the

functions of registration, guest departure, cashiering, reservations and information at assigned

location. Maintain the smooth operation of each shift at the front desk and initiate programs and

policies to ensure guest patronage.

Specific Responsibilities

Guest Services

Provide guests with information on the venue and resort.

Knowledgeable about property and surrounding area, local attractions and shopping

services.

Ensure that standards are met through service observations team.

Provide leadership and resolution to all escalated guest or member concerns.

Provide oversight to ensure timely response to special requests; inform teams or

departments as appropriate.

Awareness of daily/weekly functions.

Maintain inventory of guest literature and other supplies.

Cashiering

Handle all monetary transactions at the front desk as appropriate according to cash

handling guidelines.

Accurately post or refund guest charges and fees.

Coach and council cashiering errors as outlined by accounting department, provide

disciplinary action when appropriate.

Contact guests/banks with over-credit limit concerns when applicable.

Contact guests who have departed with open balances.

Yield Management

Have a clear understanding of daily yield strategies and the proper execution of

those strategies to maximize average daily revenue.

Coordinate between businesses on fully committed days to ensure a seamless guest

experience.

Call any guests that may be a good fit for upgrading, prior to arrival, or that may

require alternative accommodations than what was booked.

Accurately record the timeline of changes in yield strategies when applicable.

Document in detail any guests who may have been relocated and what follow-up

action should take place.

Supervision

Oversee front desk operations and associates.

Lead, train and develop associates on all processes, procedures, applicable

standards and provide coaching and feedback on a timely basis.

Complete daily check list; verify shift checklists are completed daily.

Miscellaneous

Record and conduct guest room wake-up calls

Issue safe deposit boxes to hotel guests following standard operating procedures.

Perform miscellaneous clerical jobs as assigned.

Responsible for all opening and closing procedures when scheduled.

Complete special projects as assigned by leaders.

This a full-time opportunity. Shifts will vary between 6:00am and 10:00pm. Weekends are required.

Skills/Requirements

Bachelor's Degree in Hospitality, Business Management or related field preferred or a minimum of 4 years customer service or guest service experience required.

A minimum of 1 year supervisory experience preferred.

Firm understanding of Night Audit processes.

The hourly range for this position is $16.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.

On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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